Package have been stuck in Louisville, KY Since 2/28/15 *HELP*

Discussion in 'UPS Discussions' started by Syphu, Mar 5, 2015.

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  1. Syphu

    Syphu New Member

    I ordered some clothes from Philippines and was expecting it to be delivered on the 28th. I got on and saw that its been in Kentucky for quite some time. Can anyone please direct me towards the right direction? I have called UPS several times and they keep telling me to "keep checking the website for updated info". I need the clothes for my sons and his teams basketball tournament in a week...and this delay is not helping! Thank you everyone in advance.

    Louisville, KY, United States 02/28/2015 2:42 A.M. Warehouse Scan
    02/28/2015 2:34 A.M. Import Scan
    02/28/2015 1:15 A.M. Arrival Scan
    Anchorage, AK, United States 02/27/2015 3:42 P.M. Departure Scan
    02/27/2015 1:24 P.M. Arrival Scan
    Chek Lap Kok, Hong Kong 02/27/2015 9:34 P.M. Departure Scan
    02/27/2015 11:53 A.M. Arrival Scan
    Manila, Philippines 02/27/2015 8:22 A.M. Departure Scan
    02/27/2015 3:20 A.M. Arrival Scan
    02/27/2015 3:14 A.M. Departure Scan
    02/27/2015 12:10 A.M. Origin Scan
    Philippines 02/26/2015 12:10 P.M. Order Processed: Ready for UPS
     
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  2. upschuck

    upschuck Avatar bet gone wrong

    It is lost, reorder
     
  3. upschuck

    upschuck Avatar bet gone wrong

    Or stuck in customs
     
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  4. Turdferguson

    Turdferguson Guest

    Are" clothes" slang for weed? If so call the Louisville metro narcotics unit for your box of dope.
     
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  5. Syphu

    Syphu New Member

    haha. no its not slang for weed. Its really clothes!
     
  6. Syphu

    Syphu New Member

    This is what I am assuming, but is it normal to be stuck for this long? So technically, its out of my hands. Lol
     
  7. jumpman23

    jumpman23 Oh Yeah

    Just in case you don't understand how this business works, weather plays a big part of it and peoples lives are in danger with bad weather. Whats more important, peoples lives or uniforms? Easy answer, peoples lives easily.
     
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  8. Syphu

    Syphu New Member

    I definitely agree, and I am not in anyway saying that peoples lives aren't important.

    I just wanted a straight answer, if its weather issues...then the Reps should have told me. Instead of leaving me with "just keep checking status online".

    Sorry if I offended anyone with the post, but i never said uniforms is more important than lives.
     
  9. RonBurgandy??????????

    RonBurgandy?????????? God is Great, beer is good , People are crazy.

    Nothing left Louisville today. Everybody's most important package didn't get delivered. You'll get it tomorrow.
     
  10. jumpman23

    jumpman23 Oh Yeah

    Weather delays all across the country unfortunately, the way the game works, nobody likes it at all trust us lol.
     
  11. Syphu

    Syphu New Member

    Thank you guys for your response. It has been a great help!
     
  12. Turdferguson

    Turdferguson Guest

    The " reps" are out sourced and are giving you all the answers they can. For the most part they make less than what minimum wage would be in this country and read off a script. They have no idea what most of the tracking info really means. If you truly need help contact the UPS Facebook page. And ask for help.
     
  13. upschuck

    upschuck Avatar bet gone wrong

    Call the international 800 number, they should be able to offer more help.
     
  14. clean hairy

    clean hairy Well-Known Member

    UPS International # 800-782-7892
     
  15. Austin.Was.My.Hero

    Austin.Was.My.Hero quod erat demonstrandum

    Don't order uni's from the Philippines next time.
     
  16. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    They typically make $10-15 per hour based on their longevity and experience.
    Some of these people know UPS services and intricacies better than 99.9% of UPS employees.
    I have visited several of these Help Desks around the US and was very impressed with the knowledge level of these people. They do work from Expert Advice intelligent software but many deviate from the provided background info.
    They have access to all information provided from our systems including driver entered and selected comments in the DIAD. They use their judgment in whether to relay some of the comments by drivers, as you can imagine.
     
  17. HEFFERNAN

    HEFFERNAN Huge Member

    99.99 % of drivers will not put anything in the comment section of a delivery
    Let alone something that would need to be "censored"
     
  18. upschuck

    upschuck Avatar bet gone wrong

    If they are trained well and know the procedures, then they downright lie to customers and tell them what they want to hear.
     
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  19. clean hairy

    clean hairy Well-Known Member

    I know folks at Customer Counters I speak to, and the biggest issue is 800 giving out wrong information.
    Such as, Customer is told they can pick it up, yet it is still in transit to the destination Hub.
    Driver attempts Delivery, Customer requests will call a sohrt after the missed delivery, and 800 tells them to go on out and pick it up as soon as they want.
    DUH! It is still on the Drivers truck and cannot be picked up as the Driver will not be in for many hours, then it has to be processed for pick up the next day.
    When a box has just ARRIVED at a hub, and 800 tells them they can go ahead and pick it up, when it hasn't even been unloaded from the trailer.
    This is the tip of the iceberg with the wrong information I have heard 800 gives out.
     
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  20. clean hairy

    clean hairy Well-Known Member

    Have they ever worked at a Hub to know what exactly goes on?
    Staring at a computer screen does not give the knowledge that a person who has been in the trenches knows.
     
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