1) Parcel containing ice cream ( clearly marked), off route. 3000 section near front, found pretty early looking for a 1000 section that I couldn't find. Sent misload message. As I am working toward area where off route is send 1 more message, should I deliver. No response from them. I should note there was at least four hours between messages. Plenty of time to respond or contact someone for delivery instructions (on OMS end). Believing that I'm going to be told to deliver it, I do. Unbeknownst to me there is road work and delivery takes way more than the 10 mins it should have. Fast forward to 8:00 PM and I am now in jeopardy of missing air trailer, instructed to bring back as missed whatever I have to, to make air trailer. Next day VERY stern talking to.
This is clearly an example of good intentions gone bad. There is no way you could have known about the road work.
2) Next Day Air pkg on a Fri. The white poly bags from Vegas (perishable, refrigerate) Meds. NI1, I do a quick EDD search and see I will be on street again later, I mark on info notice I will return later in day. We have been instructed for the last 2 years or so not to make multiple att's on same day for NDA's, so much for premium servce. 2nd att is NI2. I'm sure most of you can see where this is heading. Start getting messages from them around 4 can I make 1 more att? NO. Why did you take it upon yourself to make 2nd att in the first place? Blah, blah blah! Becomes SDWC and warning letter.
See above. The only concern I have is that you sheeted the second attempt as NI2. That is not the method. We are directed to make three separate delivery attempts--making three in one day and then sending the pkg back as NI3 is not how it works. I also will reattempt delivery on send agains if time permits but sheet them as a duplicate stop. In your scenario, I would have voided your 2nd attempt and gone back and made a 3rd attempt. I don't understand why you got the warning letter unless you were less than polite in your response to the OMS clerk.
So I've always known this anyway, but this just further reinforces the point. It's their company I just drive the truck and deliver. They make the decisions I abide by them.
This may be true but it doesn't mean that you have to stop taking care of the customer, as you clearly tried to do in both examples.