I remember when I got the wrong OCA, I could refuse it and there was a comment part where I would put "Should go to John".
Can you guys no longer do that?
Brownie,
Have you talked with your center manager, as that procedure is just plain wrong. If the dispatcher is making a mistake on a premium product like OCA, the dispatcher needs to be held accountable, that is why the report is generated. I
t's not if our drivers aren't busy enough with their routes, and then have to deal with an error, that could and should have never occurred.
If you don't see any results, contact the Security hotline or call the 1-800 number, regarding this integrity issue.
Brownie,
If you feel comfortable speaking with your Division Manager, you should mention it to him. I'm not familiar with this system, and as we all know it takes a while to get the "bugs" out, so to speak.
If the center manager specifically addressed the issue to reduce the number of errors on a report, that's just wrong and an integrity issue in my mind. The reason for reports is to analyze them and find a resolution not mask the problem.
You always have the option of the 1-800 number and you can stay anonymous, but I can assure you, the matter will be looked at, as a response has to be sent back to Corporate, and the resolution of the concern is reviewed with the District Manager, HR and Division Manager.
...Try using your brain for the questionable 5 percent..
Actually, if there happens to be a questionable OCA, they could simply enter in the address into DMS and it would tell them which driver has that area for the day. So there is no excuse.
The one that gets me the most is when the OMS's start second-guessing what we tell them. I had 2 messages today about a pkg that was supposed to be on my truck (EDD, yes we went live today) and the first time I told her that I didn't have it. She sent back, it (PAS) says it's on your truck. Ya well no ****t sherlock (didn't really say that - wanted to), it's in my board too but I DON"T HAVE IT!
Lots of times, not everytime mind you. Next morning I'll check ett and find that you delvd pkg. that afternoon, after saying you did'nt have it several times.. It can be frustrating on both sides.
There could be more than one answer to that.The one that gets me the most is when the OMS's start second-guessing what we tell them. I had 2 messages today about a pkg that was supposed to be on my truck (EDD, yes we went live today) and the first time I told her that I didn't have it. She sent back, it (PAS) says it's on your truck. Ya well no ****t sherlock (didn't really say that - wanted to), it's in my board too but I DON"T HAVE IT!
Lots of times, not everytime mind you. Next morning I'll check ett and find that you delvd pkg. that afternoon, after saying you did'nt have it several times.. It can be frustrating on both sides.
1) depending on the time of day and how heavy of a load, the package could be mixed in with a bulk stop that isn't delivered till later in the day. It isn't feasible or even possible sometimes to look at every package in the car.
2) a neighboring driver may have had the package and given it to the correct driver at some point.
3)It may have been left in the bldg and then taken to the driver later in the day.
There could be more than one answer to that.
1) depending on the time of day and how heavy of a load, the package could be mixed in with a bulk stop that isn't delivered till later in the day. It isn't feasible or even possible sometimes to look at every package in the car.
2) a neighboring driver may have had the package and given it to the correct driver at some point.
3)It may have been left in the bldg and then taken to the driver later in the day.
1) Than instead of saying I don't have it!, Would'nt it be better to say I don't know if I have it.
2) Should'nt driver communicate with OMS saying I have a M/R, and I gave it to <insert name>.
3)If the OMS is on top of his dispatch, he should know if pkg was left in building, or arrived to building late.
The OMS is trying to resolve a customer issue, so should gather as much info as possible to try to resolve and satisfy the customer.
If I had found it I would have ODS'd it in per instructions. My point was: listen the first time and stop wasting my time.Lots of times, not everytime mind you. Next morning I'll check ett and find that you delvd pkg. that afternoon, after saying you did'nt have it several times.. It can be frustrating on both sides.
[quote/] it makes it alot easier for the rest of us to differentiate from your post and what's being quoted.
1) Than instead of saying I don't have it!, Would'nt it be better to say I don't know if I have it.
2) Should'nt driver communicate with OMS saying I have a M/R, and I gave it to <insert name>.
3)If the OMS is on top of his dispatch, he should know if pkg was left in building, or arrived to building late.
The OMS is trying to resolve a customer issue, so should gather as much info as possible to try to resolve and satisfy the customer.
Well sure that would be nice, but there alot of things that would be nice if they really got done but don't. The driver is trying to deliver packages as fast and safe as possible, this should help with satisfying the customers. Spending too much time texting, calling and reading messages takes away from our day light which is a premium.
A simple message of " If you have package for 123 main st, 1Z1234560178901234 please contact Cris the Clueless ASAP, thank you." Would resolve as much, in as short of a time, as three or four messages hounding (and sometimes accusing the driver of lying) would ever resolve.
All we ask is that the OMSes use their heads for thinking every now and then.
Though I know it will never happenWell sure that would be nice, but there alot of things that would be nice if they really got done but don't. The driver is trying to deliver packages as fast and safe as possible, this should help with satisfying the customers. Spending too much time texting, calling and reading messages takes away from our day light which is a premium.
A simple message of " If you have package for 123 main st, 1Z1234560178901234 please contact Cris the Clueless ASAP, thank you." Would resolve as much, in as short of a time, as three or four messages hounding (and sometimes accusing the driver of lying) would ever resolve.
All we ask is that the OMSes use their heads for thinking every now and then.