No I am not confusing the two. The old guys are literally killing themselves with todays numbers. When I ask them why they do it I am told "I want to service all my customers." While I respect that work ethic they need to understand they are being given unrealistic numbers. They are being setup to fail from the start but instead they are cutting corners to "get'er done." I know a driver with 25 years in and skips his lunch in order to get back the building by 8:00pm everyday. I have already told him, if you are setup to fail from the start then fail! You didn't create the problem so why are you killing yourself trying to fix it.
Awhile back when our center was having an impossible Stops Per Car metric jammed down its throat by corporate, I would occasionally get a hopeless dispatch crammed into my car.
Instead of getting frustrated, I would simply recognize the situation for what it was. They had to get the packages out of the building; they had to get the preloader off of the clock; they had to eliminate enough routes to look good on the report and placate some idiot manager in a cubicle 500 miles away; and since my car had room in it, I was simply a "septic tank" for those packages to be deposited into. Typical UPS, no big deal.
So...I would accomodate them. I would get those packages out of the building for them, and then take them out on route to a pup trailer that another driver had dropped for use as an air shuttle. I would unload the ones I couldnt make service on into the trailer, scan them as "missed", and put them into pre-record. I would then notify management that I had dropped them, and that they were free to dispatch another driver to get them if making service on them was a priority. Otherwise, they would come back to the building in the trailer that night and I could just stop complete them as missed and we could try again for tomorrow.
After the second or third time I did this, they quit using my car as a holding tank for dead stops and found someone else to deal with them. Its a lot easier to deal with the BS when you realize that you are just the messenger.