This new "service" will be nothing more than a "dis service" at the end of the day. Our training said that the "driver" has to use "his" discretion for the length of time spent attempting the package. The problem with this is that this just isnt true.
A driver will be delayed 10 minutes average on these stops, and in the event the customer is causing further delays and the driver decides to wheelie, the complaint will be called in and the company will surely ask us why we didnt give them 1 more minute.
Every customer complaint will say that they only needed one minute more and that driver just wouldnt wait. There will be a pissing contest at each of these pickups. Return items wont be available, cable boxes will still be hooked up when we get there, phones will be in cars, laptops will be at work but they will want the new one anyway and customers will come to the door and say "give me a minute and take 10 minutes to come back.
Our training said the "emphasis" for this new service is to complete the stop in ONE ATTEMPT.
Anyone here "excited" about this new service? Who wants to interact with customers like this? Taping, boxing, inspecting, collecting and listening to the customer complaining about the item?
NOT ME.
Thats what the UPS store is for. They got nothing but time on their hands. Send the return boxes there, email the customer, tell them to go to the UPS store and waste those peoples time.
Whoever thought of this ridiculous service needs to be stood against a wall and boxes thrown at him.
Peace.