soberups
Pees in the brown Koolaid
This new program is an example of where Telematics can actually help the driver.
Think about it. Telematics shows exactly how long you were at a particular location. So all we have to do...is ask our management team exactly how long they expect us to wait for the customer to have the return item ready. Its not our problem. We dont need to worry about using our "best" judgement...because the first time our management team complains about the length of time we spent there, we can simply turn it around and demand that they give us an exact time limit to follow. From that point forward, we can then inform our customers that we are only allowed to wait X number of minutes and if that is a problem for them they are free to call our supervisor directly and discuss the situation with him. Thats the nice thing about over-supervision and petty micromanagement....it can work both ways.
Think about it. Telematics shows exactly how long you were at a particular location. So all we have to do...is ask our management team exactly how long they expect us to wait for the customer to have the return item ready. Its not our problem. We dont need to worry about using our "best" judgement...because the first time our management team complains about the length of time we spent there, we can simply turn it around and demand that they give us an exact time limit to follow. From that point forward, we can then inform our customers that we are only allowed to wait X number of minutes and if that is a problem for them they are free to call our supervisor directly and discuss the situation with him. Thats the nice thing about over-supervision and petty micromanagement....it can work both ways.