I've heard from some of my largest customers that deliveries are being done well, damage rates are down, and pickups have been smooth. One of my peak shippers has been so happy with the operational help we've given them that they want me to bid on lots of new import business. I know there is a ton of volume and management is trying to meet unrealistic goals, but every driver I've been in contact with (in person) has been great. The helper that delivered to my house today gave my dog a treat. In contrast, the FedEx guy delivering to my house tonight was talking on his cell phone, didn't ring my bell, dropped the package, and walked across my front yard. He got back into his rental, didn't put on his seatbelt and drove away. i know it's tough, but thank you.