Category: UPS Press Release

Users can speak with the UPS chatbot via Google Assistant on compatible devices like Google Home

UPS (NYSE:UPS) today announced it has launched its popular chatbot on the Google Assistant, giving customers another convenient way to retrieve information on package deliveries and other UPS services via the Assistant on Android phones, iPhones, smart speakers like Google Home and other compatible devices.

The chatbot’s expansion to the Google Assistant also marks an important step for UPS as it makes new inroads into Artificial Intelligence (AI). The company, which aims to engage its customers and consumers through the online platforms they prefer, introduced the chatbot in 2016 through Facebook Messenger, Skype and Amazon Alexa.

UPS (NYSE:UPS) Chairman and Chief Executive Officer David Abney today announced the appointment of Jim Barber as Chief Operating Officer. As UPS COO, Barber will assume responsibility for the company’s global small package, freight, supply chain and freight forwarding units and engineering.

Further, Nando Cesarone is named International President, replacing Barber and joining UPS’s Management Committee, the company’s senior leadership group.

The UPS Store and Marken announced today the launch of a new option that will allow nurses to drop off clinical trial samples at approximately 4,600 The UPS Store® locations within the United States. This expanded service is a direct result of the exponential growth of home-based clinical trials in the past few years. The UPS Store and Marken are subsidiaries of UPS (NYSE: UPS), and are proud to be able to provide patients and nurses greater flexibility and convenience for home care.

This new option complements the diverse portfolio of Corporate Retail Solution programs available through The UPS Store. These custom solutions can leverage the physical footprint of The UPS Store locations to help improve a client’s operations and enhance their customer service experience.

• Number Of Total Members Crosses The 10,000 Mark For First Time
• Michigan’s Tom Camp Reaches All-Time Record Of 55 Years Without A Crash
• First-Ever Drivers In U.K., Netherlands Join The Honorary Group

UPS (NYSE:UPS) today announced the induction of 1,582 drivers into its elite “Circle of Honor,” raising to 10,504 the number of drivers who have not had an avoidable accident for 25 years or more.

• Service now available in 124 countries and territories
• UPS expanded service in 57 countries and territories including Brazil, India and South Korea
• 5 new countries received Express service including Bangladesh and Madagascar
• Guaranteed delivery in 1-3 business days by 10:30 a.m., noon, or 2 p.m., depending on the destination