call tags

Since peak all call tags in my building that have always been RS3 are now always RS1. Anyone know what's going on? It's a little annoying because I used to be able to say I'll be back tomorrow. Now I have to deal with a screaming customer every time they want me to wait.

Twice in a week now we’ve been instructed to attempt all call tag pick ups without the call tags. For one reason or another they were not provided before leaving the center. Is this an issue anywhere else? What attempt is? How do you attempt an rs1 tag without the tag? “Hi I’m here to pick up a...