probably more to do with the looming fiscal cliff and Obamacare.
The article says applicants can't even spell?
Maybe because they've been texting for the last how many years and and think before is spelled b4, it also says people don't know how to answer phones. The majority of places you call anymore have automated systems, "speak or press 1", etc, etc.
It takes 5 min to reach a human!!
Then 90% the time the human is NOT in the US, does not really have command of the American English, goes by a script, and has been trained to say, "I'm sorry you feel that way." (experiencing problems, whatever.)
Of course this is all because of the "fiscal cliff" and Obamacare.