I had a question about some benefits that required an answer from Atlanta. I had called them shortly after I retired and got quick answers to my questions. This time, however, I got a recording that said they would no longer answer retirees questions over the phone. From now on, requests must be submitted via written letter or email. I sent them an email on Thursday and on Friday I got a computer generated return email stating that my request was forwarded to a representative. It is currently taking 20 working days for them to get to any requests. I'm glad it isn't life threatening. lol. Retiree questions are down the list of priorities, I guess.