So much negativity about mgt...mostly self afflicted, but has anyone ever had a manager or supervisor truly do something good. It could be anything from a simple act of kindness to donating a kidney. Lets ring it from the mountaintop all of the kind and gentle acts...lets see mgt from a new light....(sigh).
I had a full-timer in Illinois that was just incredible. I'd been with the Company for less than two weeks when I lost my keys in an outbound load. He called the destination center, alerting them to be on the lookout for it AND found me a ride home. You might expect the former but the latter was above and beyond IMO. The guy he found to give me a ride home became my supervisor about 6 weeks later and eventually a friend. The last friend I saw before departure for Denver was that p/t supe. He left UPS over a year ago. Then...the sort manager at that hub was a really classy guy. I was working more hours than my full-timer was happy about paying for. The full-timer told me NOT to follow the sort manager's orders AND not to help ANY area out without HIS direct approval. He screamed all this at me, by the way. I shrugged indifferently and said, "There's a reason you're the boss." Two days later, I was helping another area WITH his OK and full-time supe asked for my help. I refused, telling him, "I can't without X's approval." That supe's eyes popped WIDE open and he said, "friend*K that!! HELP ME OUT!!" I hedged and he made a 'one second' gesture, trying to get a hold of the supe. He couldn't. He called the sort manager, requested five minutes before he left and said, "Help me out. I'LL take care of the boss!" I shrugged and helped him, making another hour and a half of overtime. The next day, I was waiting for the sort to start and the guy I'd helped the night before walked by. I asked, "Should I be prepared for a screaming tonight?" He shook his head and said, "No. You can help me ANYTIME." That same day, I was sorting and the full-time supe came up and taughtly told me, "From this point forward, if you want more time, ask me and I'll call the outbounds. I don't want you wandering the hub." About a week later, I was doing my usual work when the sort manager asked for help for a couple minutes. I told him, "X told me NOT to follow your orders. How do you want to handle this? Do you want to call my steward?" The guy's face went PURPLE and he SCREAMED into his radio for his subordinate. He tore this supe APART! Never another problem. I had a couple good ones here in Colorado. One went to the Midnight, another was just an all-around classy guy I doubled for a couple times and one full-timer I worked for on my sort. The Friday before this past Labor Day, we had a LOT of call-ins. I was unloading and I kept getting shut off. Frustrating as you can imagine. Eventually, I lost my cool and came out of my trailer, LIVID and
SCREAMING at the aisle. I paused to catch my breath and looked down to see a smiling sort manager. I thought I was in trouble. He grabbed his radio mic and said, "All supes, automatic warning letters to ALL call-ins and no-shows. Acknowledge, one by one. X, you start first." Incredulous, I listened to about a half-dozen before he said, "Hey, my man, how about we pull some of these irregs out?" I hopped back into my trailer, PILED the irregs on the conveyor and he pulled 'em off, leaving his receiver such that I could hear every acknowledgement. I liked that guy!
-Rocky
. -Rocky
