...Sounds like the UPS I knew & loved from 1971 until the BOD sold out the non-option Management and every Teamster who believed in UPS......In the old days Management would defer to any Teamster idea that worked....Management were very much Teamsters with ties due to the 100% promotion from within......Now its just ties......
I started in 1971 also....Things were a lot simpler then. However UPS was much smaller also. It was a less complex company and world. There were less regulations and less need for control above the local area.
The one thing we can't do is go back to those times, but we can continue to work for change. The managmenet structure is in need of change along with an incentive to take on that additional responsibility.
Another wrench in the works is the fact that you have 4 generations all working at the same time (x-y-bomers-great gen). Each of these generations have different value systems. What is important to one is not important to another. It takes a great degree of skill to juggle all of the complexities of our current business model. Our BOD needs a shot in the arm to bring all of this together and I am sorry to say it is not the current Chairman or Vice-chair. The x and y generations need to have more say at the top. With a little overhaul this company could blow the competition away.
I also believe that some extensive training on the differences & understanding of these value systems for all employees is essential...along with training on improving the communication skill as well as the pipeline or "net" of communication from the top to the bottom.