Brand new Fortron EP 650VA constantly in bypass mode

Discussion in 'UPS Discussions' started by funiculaire, Feb 16, 2011.

  1. funiculaire

    funiculaire New Member

    Hello there,

    I'm pretty new to the whole UPS thing so please fellas don't be harsh on me.
    I recently bought a Fortron UPS EP650VA so as to ensure that my pc gets sufficient backup power in case of power drops.

    I installed the corresponding software as suggested (viewpower V2.07 sp1) and plugged in my pc tower.

    Problem is that in the status diagram the UPS is shown to be running only in bypass mode, thus rendering the battery utterly useless.

    I checked the whole software options, settings and parameters and still can't figure out how to get it off bypass mode.

    I also double-triple uninstalled the software with no luck. I also used the circuit breaker button to crosscheck that the battery is not operating and, yep you figured it out, everything went off, no backup time, no battery mode whatsoever.

    Nevertheless, in the status screen the battery shows up, giving also additional info on its status like voltage (13.6V) and capacity (100%) but the flow path from the battery to the UPS outlet shows inactive.

    Here is a picture of the situation:

    Do you guys think that there is a way to make it work or is this just a plain faulty unit?
    Thanks in advance.
  2. p228

    p228 Member

    Wrong UPS.
  3. Bubblehead

    Bubblehead My Senior Picture

    I had the same problem.
    Soak it overnight in a tub of luke warm water with a small amount of seasalt and lemon juice.
    Plug it back up in the morning and and retry.
    This should change everything.
  4. brett636

    brett636 Well-Known Member

  5. JonFrum

    JonFrum Member

    You won't find the answer in the National Master Agreement. That's for sure.

    Try your Supplement.
  6. rod

    rod retired and happy

    Have you checked your flux capasitor?
  7. over9five

    over9five Moderator Staff Member

    Oh man, talk about "off topic"....!
  8. Anonymous 10

    Anonymous 10 Guest

    Call 1-800 pickups and they will be more than happy to walk you through it.
  9. hellfire

    hellfire no one considers UPS people."real" Teamsters.-BUG

    well,, i know exactly what the problem is,, but since your to dumb to differentiate between a ups site a and a power backup site who cares
  10. over9five

    over9five Moderator Staff Member

    Normally I would call this a flame, but in this case....
  11. Anonymous 10

    Anonymous 10 Guest

    It's a wake up call.
  12. Re-Raise

    Re-Raise Well-Known Member

    Looks like someone went too fast through their training in the DIAD board or he would already know how to fix this.
  13. Baba gounj

    Baba gounj pensioner

    Contact klein, he is our resident expert on everything UPS.
  14. over9five

    over9five Moderator Staff Member

    Klein could hook you up with a far superior Canadian model.
  15. DS

    DS Fenderbender

    APC Symmetra 16KVA 11200 Watt Power Array 208V UPS Refurbished (SY16K, SYMSTRF16K)
    Our Price: $3,995.00
    Quantity: 1
  16. Dragon

    Dragon Package Center Manager

    ask for the international desk and they will link you up with Klein in Canada, have that baby up and running in no time.