This is her post from another board " I have never had this happen before so I really don't know what to do. My boyfriend is not computer or internet savvy at all. He wanted to send a Christmas present to his son who lives in another town in GA, about two hours away. I told him that I could do it, so he gave me the money and the address. I ordered something from Sears on line. BF paid extra for expedited shipping so that it would be delivered before Christmas. We ordered it on 12/18, and it was supposed to be delivered on 12/21. Well, 12/21 comes and goes and his son did not get the package. I found the tracking number and it said the item was "in transit" to Deer Park, NY! Don't ask me how that happened. I sent a reply e-mail to UPS and told them that the item was supposed to be delivered to Cartersville, GA, not Deer Park, NY. They sent me an e-mail back saying that there was a "service disruption" and that the package was returned to the shipper. That was on 12/24. I sent Sears an e-mail, because I was peeved that bf paid for expedited shipping for nothing. Sears replied saying that the item was going to be delivered on 12/28. Well, you guessed it, he never received it. I checked the tracking number again today and it said it was delivered to Deer Park, NY, and was left at the "front desk", with someone named Migel. WTH? So now some stranger has bf's son's Christmas present. Ultimately, who is supposed to be held accountable for this mistake? UPS, Sears, or both? I have sent both of them e-mails and have yet to received a response from either of them. I am so peeved right now.