Hello, I'm one of tsg technicians from europe. Since 2010 we are experiencing huge changes in tsg department's duties (mostly extending our duites), changes started with added external customers ws support, and than in the end of 2013 we got informed that at the begining of 2014 we will take over almost all ctss department duties. As a preparation to it we had only few hours of mostly useless online training and we did not get the information about range of our new duties. How these changes are being applied in US?