Christmas wish for UPS: A better holiday shipping season

[cheryl]

Christmas wish for UPS: A better holiday shipping season - Seattle PI

UPS is adding automation, airplanes and package-handling capacity to handle an expected record volume of business during the key holiday shipping season.

The big delivery company aims to avoid the missteps that last year created bottlenecks in its network just as the holiday online-shopping season was heating up around Thanksgiving.

"There are a couple of key days that we have to get right. It's cyber weekend, those first couple of days," Chief Operating Officer Jim Barber said in an interview Wednesday. UPS, he said, must "make sure our capacity meets the demand."

 

[DriverNerd]

The entire week after Black Friday last year was completely embarrassing from a customer service point of view.

 

[Future]

They say this ever year ...and always ends up a disaster

 

[Indecisi0n]

I thought last year was a record volume?

 

[BakerMayfield2018]

I thought last year was a record volume?

Every year is record level volume

 

[burrheadd]

"There are a couple of key days that we have to get right. It's cyberweekend, those first couple of days,

You can’t make this stuff up

Lmao

 

[Sweeper]

The entire week after Black Friday last year was completely embarrassing from a customer service point of view.

We were rolling double digits of trailers daily at multiple hubs in the northeast. It was truly pathetic

 

[bumped]

We'll see... If CACH goes on strike.