It sounds like drivers in our area who have been with us for over 25 years. I cover for a few of the longtimers, and their customers always ask, "did he retire without telling us". This may sound corny, but my goal as a driver is to be like the longtimers.
We have newbies who are more concerned with finishing the route by 500 pm (impossible), than stopping to answer a question, or acknowledge the customer. Nothing burns me up more to cover on a route where another cover driver has upset the customer-being rude. Not answering questions that we can answer-instead of giving the 800 number to call. (What an experience that is).
What's the last word in our name? Not production, but service. We are UPS, Not UPP. It's possible give both.
More newbies need to be like the longtimers, as this gentlemen is.