I have a huge apartment complex on my route. There are 2 ways in. The first, from the back of the complex, saves me 2-3 minutes. The second, through the main gate, is longer, but allows me to see if the manager is in or not to take an SO ISR. Which will I use when I have an ISR? Number 1, because it allows me to keep SPH up. Since I no longer care about customer service, I'll go in the back way, save the 2-3 minutes, and just Code 8 the pkg if they aren't home. I won't bother going out to the manager's office because if they aren't there, it's a long trip back to re-tag the door. Later, the customer arrives home to see his doortag and calls our stellar Customer Service line. Eventually, a message makes it's way to Dispatch asking for a reattempt. I say "No, I don't have the time", which throws it back on Dispatch. Customer Service or the dispatcher has to call the customer back. It's medication, and they "have to get it". So, I get another message requesting a reattempt, to which I once again reply "I don't have time, they can pick it up". The customer gets called again. They can't pick it up and really need the reattempt. Finally, I agree to do the reattempt, but I will need pickup stops removed in order to perform the delivery, otherwise I will "miss the CTV". Unless this happens, "I can't do the reattempt". Eventually, I get a couple of stops taken-off. Overall, I've "cost" the company a lot of time and effort, and by now the customer is totally frazzled. When I go back (taking my time), I still won't go to the manager's office if they aren't home because I don't really care anymore. See how it works?