R
RuralRoute
Guest
Apparently I work for Ground on occasion...
This Saturday on my route I received a Pickup over the Powerpad, which is rare in the first place. Judging by the address, it was a residential stop, even rarer, so I immediately thought it was going to be a very strange adventure. The Pickup note stated "Pkgs delivered to wrong address" so I figured it was just a retrieval of some packages that were misdelivered by the driver on the previous day. On arrival I discover that low and behold they are Home Delivery packages, so I code them as Ground Pickup and move on. The correct address on the boxes is literally the next street over and I'm wondering how in the hell the driver got them mixed up, and then begin thinking if I should swing by and drop them off since it is on the way out of the neighborhood anyway. I ask dispatch what I should do, and tell them that the correct address is down the street, and they tell me basically that it's up to me to decide, so I go over and deliver them, explaining to the customer what happened.
Anyone else had this sort of experience before? Was it the right thing to do to take them to the right place? I'm sure others would have taken them back to the station as a pickup, and had the packages been going somewhere else further away, I would have too. I just felt it would be logical to deliver them since it was close by. Call me crazy I guess.
This Saturday on my route I received a Pickup over the Powerpad, which is rare in the first place. Judging by the address, it was a residential stop, even rarer, so I immediately thought it was going to be a very strange adventure. The Pickup note stated "Pkgs delivered to wrong address" so I figured it was just a retrieval of some packages that were misdelivered by the driver on the previous day. On arrival I discover that low and behold they are Home Delivery packages, so I code them as Ground Pickup and move on. The correct address on the boxes is literally the next street over and I'm wondering how in the hell the driver got them mixed up, and then begin thinking if I should swing by and drop them off since it is on the way out of the neighborhood anyway. I ask dispatch what I should do, and tell them that the correct address is down the street, and they tell me basically that it's up to me to decide, so I go over and deliver them, explaining to the customer what happened.
Anyone else had this sort of experience before? Was it the right thing to do to take them to the right place? I'm sure others would have taken them back to the station as a pickup, and had the packages been going somewhere else further away, I would have too. I just felt it would be logical to deliver them since it was close by. Call me crazy I guess.