Thoughts on this new service enhancement?
The competition with the purple and platinum pom poms have always charged hefty fees for rerouting pkgs since day one.
And if an address correction is associated with a package,
when Grandma sends you Xmas cookies and she didn't know you just moved, we've delivered your pkg to your new adddress as a free courtesy. Purple and platinum have always charged for address corrections at around ten bucks a pop.
In fact, when I had my customers or prospective customers give me their other carrier's freight bills to check out, I was amazed at the many ways we go above and beyond without charging a dime. Not so with You Know Who!!!
And speaking of rerouting, - Gotta give an Atta Boy here -
For those of you who don't know this, The CACH hub outside of Chicago is a central sorting facility for packages that travel long distances across the country. Many pkgs go to CACH first and then head out again towards their destination.
There is a VERY special group of folks at CACH who's job is to take care of the calls requesting that a package - or packages - be returned, relabeled, readdressed, whatever.
Considering all of the cockamamie situations that have come up for how ever many years with my shippers when they discovered that they really screwed up this time and mis shipped one package or 500, this group came through for us every single, solitary time. Not to mention that CACH is the size of 37 football fields and employs what, maybe 5,000 people a day?
Cach
ROCKS !!!!!!
and I have seldom been more impressed!!!!!!!!!!!!!!!!!