Delivery services are getting high marks for holidays - The Boston Globe
United Parcel Service and FedEx delivered almost all of people’s presents by Christmas Day, with UPS finishing strong after a bruising late November.
Early figures signal that this holiday season is shaping up as among the most challenging for the package-delivery giants, with Cyber Monday sales alone jumping 16.8 percent to $6.6 billion, according to Adobe Analytics.
The volume overwhelmed UPS in the week after Black Friday, and the Atlanta-based company responded by extending the workweek for some employees and redeploying office workers to help load trucks or deliver packages.
While some customers groused on social media about missed packages, UPS’s on-time rate for items delivered by ground was 99.1 percent in the week ended Dec. 23, according to the parcel tracking firm ShipMatrix Inc. The rate for FedEx was 98.7 percent. The rates for packages shipped by air were in the high 90s for each company.
United Parcel Service and FedEx delivered almost all of people’s presents by Christmas Day, with UPS finishing strong after a bruising late November.
Early figures signal that this holiday season is shaping up as among the most challenging for the package-delivery giants, with Cyber Monday sales alone jumping 16.8 percent to $6.6 billion, according to Adobe Analytics.
The volume overwhelmed UPS in the week after Black Friday, and the Atlanta-based company responded by extending the workweek for some employees and redeploying office workers to help load trucks or deliver packages.
While some customers groused on social media about missed packages, UPS’s on-time rate for items delivered by ground was 99.1 percent in the week ended Dec. 23, according to the parcel tracking firm ShipMatrix Inc. The rate for FedEx was 98.7 percent. The rates for packages shipped by air were in the high 90s for each company.
