Behavior is the key word at UPS for both management and hourly employees. Ideally, everyone comes to work, does their respective jobs, and has a good day.
When attitudes and egos get in the way of providing service to the customers, that's when concerns and problems need to be identified and a solution to be implemented to resolve service, safety and cost issues.
Sometimes the solutions are to do audits, and with all the training videos, methods, rides, and experience of the drivers, most results are favorable. Now if a driver or an area is identified as high risk, such as a high number of driver follow ups, then of course, UPS management will go out and do audits. In some cases, areas can be taken off driver release, based on the demographics or changes in the area.
If an employee is constantly getting injured or in accidents, then UPS management will go and do on area observations, to assess the concern, is it the driver, or the area. This type of observation is to correct behavior to ensure all safety and driving methods are used properly. Believe me if the methods are used properly, then everyone should have a safe day on the road. It only takes a few minutes of observation either on the car or from a distance, to know if the driver is using the methods effectively.
I have done rides with drivers who were almost robotic in their routines, they were so smooth. And I've done rides with drivers, who were nervous wrecks, because they knew they were taking shortcuts throughout the day. That is where management has the responsibility to get the driver back on track.
Life is full of challenges both at work and personally, and conflict and resolution are the most satisfying skills anyone can posess in my opinion.