I'm sure many of you have the same issue, over the years we have allowed many a customer to just call the center to have a truck dispatched for a pick up. I can't even begin to imagine how much money has been lost in drivers wages and fuel, not to mention lost revenue from service charges. Fri in our PCM our sup told us that this practice is no longer allowed. Customers have to call the 800# to schedule a pick up. I have always been an advocate of this strategy and someone has finally seen the light. Now the problem is getting the customers past their, 'it is my right' mentality to call the center. I was done with my rte yesterday at 4:20. As I was pulling into the center I received an ODS saying a customer out on the edge of town had a pick up and would I stop by and pick it up. NOPE - I'm done and in the center.