Funny Customer Encounters: Sign your name here....

Discussion in 'UPS Discussions' started by Marne Vet, Jan 14, 2014.

  1. Marne Vet

    Marne Vet Well-Known Member

    Was just commenting on another thread when I thought about some of the most ridiculous customer encounters I've ever had over the years. Probably one of my favorites is the story below. How a simple signature can make a persons brain implode.

    Me: "Hello ma'am. (handing her the package) I just need a signature."

    Girl: "OK, but who's it for?"

    Me: "It's for (can't remember her name so we'll make something up for this thread) Sue Smith."

    Girl: "That's my mom" (signs name)

    Me: "What's your last name?"

    Girl: " Smith. Did you want me to sign my name, or my moms name?"

    Me: "Your name"

    Girl: "Oh, I'm sorry, I signed my moms name. Can I sign again?"

    Me: "Sure, here, you can sign again. Just sign your name" (gives her back the DIAD)

    Girl: (signs again)

    Me: (looks at signature, and it's IDENTICAL to the one she just signed) "Um, you signed the same name again?"

    Girl: "I know. I have the same name as my mom"

    Me: (thinking WTF?!) "So you have the same name as your mom, and you wanted to sign again?!"

    Girl: "Yes because I signed my moms name first"

    Me: "You signed it the same exact way though, 'Sue Smith', and you said you both have the same name. Why sign again? It makes no difference"

    Girl: "Uh, yeah, because you told me I had to sign my name!"

    Me: "But no matter who you sign as, the name is still the same. The signature will be identical. Don't you realize that? It doesn't matter because you have the same name! Signing it the same way with the same name again is pointless. Your name, your moms name, they're the SAME!"

    Girl: (blank stare) "I don't understand. I signed my moms name first, and you said to sign MY name. I did that! I know we have the same name but I signed it for her first!"

    Me: (blank stare now probably drooling from a momentary loss of IQ points) "Never mind. Thank you for signing as yourself this time"

    These are the kind of people that vote. Unbelievable! Hahaha
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  2. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    There's 20 seconds I'll never get back.
  3. ChickenLegs

    ChickenLegs Safety Expert

    Agreed. OP talks way to much with customers.
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  4. Operational needs

    Operational needs Non desistas. Non exieras.

    Why did this immediately make me think of the "Who's on first" Abbott and Costello routine?
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  5. upschuck

    upschuck Well-Known Member

    I can totally see that happening, she must have been cute, or Marne would of just put Jesus for a signature and left
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  6. Marne Vet

    Marne Vet Well-Known Member

    Don't worry, you'll run your lunch tomorrow and get it right back you ballon-knot. You should put me on your Ignore List. If you need help on how to properly do this, I would be glad to help. I wouldn't want you to screw-up something as simple as adding me to your Ignore List. It's not as difficult as DR'ing a package. lol burn
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  7. Operational needs

    Operational needs Non desistas. Non exieras.

    So was she hot?
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  8. Marne Vet

    Marne Vet Well-Known Member

    She was definitely cute.
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  9. Anonymous 10

    Anonymous 10 Guest

    I've never heard of a woman having the same name as her mother but I guess it's possible.
  10. Indecisi0n

    Indecisi0n Well-Known Member

    What name do I sign?
    But the package isn't for me
    (I just stare at them)....
    They look away, sign the board and I leave.
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  11. Marne Vet

    Marne Vet Well-Known Member


    So your mom doesn't have your dads last name after they were married? You really didn't think this through did you.
  12. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    So the bleach went DEEP in her roots?
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  13. Anonymous 10

    Anonymous 10 Guest

    Same first name and last. I've never seen this. With dad's and their sons of course but women nope.
  14. Cementups

    Cementups Box Monkey

    You must be management.
  15. UPSGUY72

    UPSGUY72 Well-Known Member

    I love it when you give then the DIAD to sign and they act like they never have sign for a package before and say where do I sign and they point at the sig line on the screen. Then you go to there the next day with another package that needs to be signed for and they ask the same question....
  16. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I love that I can not say a word to an 8 year just hand them the board and they know the drill.

    Get someone over 30 though and it's like we are playing 20 questions.
  17. Marne Vet

    Marne Vet Well-Known Member

    Seriously? I know a bunch of people. Most are Italian or Irish, but it's very common out-dis-a-way. I know two Italian girls that have both their mom, and grandmothers with the same name. It's the trifecta of Maria!
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  18. These are the same jagamahoneys that turn the DIAD the wrong way to try & sign!
  19. cosmo1

    cosmo1 Now, a low life jack wagon, and still loving it.

    And probably turn it around and type their last name in and complete the stop!

    Kids now are born knowing how to use electronic crap.
  20. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Yep. I'm the one whose job this is. I handed it to you the right way. I promise.