Get a load of this one..

[iruhnman630]

Yep. The method (I remember as per the DIAD training) is to sheet missed and put in the remarks' field POSS DMG for possible damage.

That was the method they created so we can handle the situation ourselves on the road, yet every time we do, we have to justify it in a phone call to our sup.

 

[just chillin']

sheeting a damaged package as damaged would seem to be the logical choice but that particular scan then puts UPS as the responsible party in the claims procedure that can not be undone. 99% of the time the damage clerk will find the shipper at fault do to improper shipping methods and we then do not pay the claim, it is put on the shipper. that is why in my building all damages are sheeted as refused/didn't want with damage typed in the remarks. in fact if a damaged package is brought to me scanned as damage, as a return clerk I'm supposed to let an on car sup know so he can have the driver void out the damage scan and enter as refused. integrity issue? falsifying records? who knows. its there game and there rules to be followed at there convenience. why there is no "hold for inspection" option that would put the package in limbo and not come up missed or otherwise negative on some report is beyond me.

 

[Big Babooba]

It’s not ready to me because I’ve made plenty of contact and nobody will sign. I don’t need to scan a notice either.

If nobody will sign then it's refused.

 

[PASinterference]

Corporate training says sheet up damaged as missed, with damaged in remarks column. The reason some of you are told to sheet as refused is to hide a missed. Gotta look good on those reports.

 

[Brownslave688]

That was the method they created so we can handle the situation ourselves on the road, yet every time we do, we have to justify it in a phone call to our sup.

Why are you calling your sup?

 

[1989]

If nobody will sign then it's refused.

I make 3 attempts. Usually if you say “I’ll bring it back tomorrow”. Someone will step up.

 

[just chillin']

Corporate training says sheet up damaged as missed, with damaged in remarks column. The reason some of you are told to sheet as refused is to hide a missed. Gotta look good on those reports.

thats why there needs to be a "hold for inspection" option to sheet a damaged package as. puts an exception scan on the package without being missed.

 

[PASinterference]

thats why there needs to be a "hold for inspection" option to sheet a damaged package as. puts an exception scan on the package without being missed.

Then everybody over 9.5 would be told to sheet remaining stops as "hold for inspection" . Wouldn't have to use EC then.

 

[Brownslave688]

Then everybody over 9.5 would be told to sheet remaining stops as "hold for inspection" . Wouldn't have to use EC then.

They are both falsifying records and no one should agree to do either.

 

[rown_oser]

Did you take a picture of this "training" to CYA?

Yes!

 

[rown_oser]

That was the method they created so we can handle the situation ourselves on the road, yet every time we do, we have to justify it in a phone call to our sup.

And, your point is...?

 

[wayfair]

That's not ready. It's a NI 1.

NI 1 is for resi's, CLO 1 is for businesses, so NR 1 or REF would be the correct way

 

[Wally]

We need a new choice in the diad. Lets call it "limbo".

 

[Utahloader]

Corporate training says sheet up damaged as missed, with damaged in remarks column. The reason some of you are told to sheet as refused is to hide a missed. Gotta look good on those reports.

Yes, I didn't actually select the damage button. Sheeted as missed. I actually took a picture on one of the diad trainings and showed my sup awhile back. It says if it appears damaged at all to sheet as missed. Imagine if every box that was a little messed up we sheeted as missed.. LOL