On my previous route I had an elderly gentleman who did not know how to write a check. He would receive CODs and he would simply hand me the checkbook, I would fill out the check and then hand the book back to him so that he could sign his name. Yeah, it took a little longer but, as Scratch just said, compassion in dealing with those less fortunate than us is something we should all strive to attain. On the other hand, I had a lady who was simply too lazy to write her own checks--I did not fill hers out for her and would ask her for payment and when she balked would leave a delivery notice and come back the following day. I don't condone laziness and would have had an earful for Scratch's cover driver for not taking the extra few seconds to ensure that the elderly lady received her much needed medication.