The Open Door Policy at UPS provides an opportunity for employees to raise workplace issues and concerns and have them resolved informally. One of our company's greatest strengths is the development of professional relationships among all employees, regardless of authority or level of responsibility. The Open Door Policy at UPS provides an opportunity for employees to raise workplace issues and concerns and have them resolved informally. Key Messages * The policy is designed to ensure that your concerns receive prompt attention. * By addressing concerns via the Open Door Process, you will build trust, enhance relationships, and get resolution much quicker than some other dispute resolution processes. * The Open Door Policy s initiated by contacting any supervisor, manager, or Human Resources (H.R.) representative. You may make contact verbally or in writing, and you may identify yourself or remain anonymous. * When given the opportunity, your supervisor, manager, or H.R. representative will listen with an open mind and will be attentive to your concerns. * The company will not retaliate against any employee in any way for using the Open Door Policy. Conclusion Whenever possible, you should try to resolve any work-related issues with your supervisor or manager. If you cannot resolve it at that level, you are encouraged to talk with management in your department, operation, work group, Human Resources or any other management person with whom you feel comfortable discussing workplace issues.