Judge's ruling puts consumer law to test - Financial Post An Ontario judge has issued a key ruling that is a major victory for consumers annoyed by the brokerage fees charged by international shippers. Madame Justice Carolyn Horkins on Aug. 26 found that United Parcel Service Canada Ltd. violated the Ontario Consumer Protection Act by requiring customers pay fees for "brokerage" services that the judge found were not properly disclosed. The brokerage fee issue is clearly something that annoys people. According to evidence presented during the motion hearing, about 300 or 5% of the 6,000 brokerage-related calls UPS customer service receives each day come from callers who have concerns over "brokerage-related charges." The judge agreed with the plaintiffs' allegations that UPS violated the Consumer Protection Act by not properly informing customers they would have to pay the brokerage fees and by insisting on payment of those fees prior to delivering the items.