Let's give an extremely hypothetical situation: Mr. Eskew shows some leadership. Instead of paying management consultants $2000 for the day, he'll give them the day off and instead have lunch with a few of his unionized employees; the preloaders, the midnight hub sorters, the drivers, the ECS clerks, and so-forth, asking them the question: "how can I turn higher profits while increasing employee morale and retention?" What kind of things do suggest this company can improve on that can help trim costs and make employees happier? Let's say you're invited, what constructive ideas would you have for Mr. Eskew to turn higher profits while increasing employee morale and retention?? Remember that Eskew isn't just going to listen, he knows that his employees make industry top wage and he understandably expects a lot from his employees. If you tell him to cut productivity, he's going to tell you that a paycut would be in order. If you tell him PAS is a joke, he's going to ask you for a viable alternative. Please: Don't go off on an anti-Eskew, anti-UPS, my back is killing me rant, you're out for lunch with him, what would you actually say? (I know for a fact that 99/100 of you wouldn't call Eskew an a-hole if you had the chance to meet him and he was paying for your calzone and wine) Realise that Mr. Eskew has a business to run, not employees to please, but he suddenly realized that happier workers are more profitable workers, and that front liners can provide information 10 times more valuable than any management consultant ever could. Remember the question being addressed is: "how can he turn higher profits while increasing employee morale?" not "how would you run the company, taking corporate finance out of the picture?"