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I don't think they should have been shipping "remains" as they appear to be a prohibited item as listed in the service guide: "Human corpses, human body parts, human embryos, or cremated or disinterred human remains."
Murder victim's remains missing, after Medical Examiner's Office 'FedExes' them to lab
Murder victim's remains missing, after Medical Examiner's Office 'FedExes' them to lab