I had a call tag for an apartment complex in an area where mostly Indians live. I showed up to make the pick up, an elderly gentlemen answered the door and spoke NO English. He gestured for me to come toward the bedroom, I thought maybe the package is in there and he can't lift it. So I followed him, when I got there he opened the bathroom door and pointed at the toilet. I thought what the hell is this guy pointing at the toilet for. So a door to the connecting bedroom opens and this younger Indian lady comes out and starts saying in a thick Indian accent "as you can see thees toilet has leeked aul over thee floor and haas rrruined thee tiles on thee floor and neer thee shower." I said "m'am I'm from UPS, I'm here with a call tag, do you have a package for me to pick up?" She persisted "as you caan see theeese tiles are rrruined on the count of theees leeking toilet." I said "I'm sorry about the toilet, but I'm form U-P-S, you know UNITED PARCEL SERVICE, I'm not here to fix the toilet, I'm here to pick up a package if you have one." So she says "oh you are not here to feex the toilet?" At this point I'm contemplating smacking both of them in the head with my DIAD. I said "I AM HERE TO PICK UP A PACKAGE, DO YOU HAVE A PACKAGE FOR UPS TO PICK UP??!!" She says "oh no, we took that packeet tu the drrrop bogx yesterday." So I'm like thanks alot have a good day. And of course I had another call tag for the same place the next day.