On demand p/u's and CSR's
- Thread starter dilligaf
- Start date
ibleedbrown
Well-Known Member
dilligaf, w a name like that why do you give a friend#@$"]friend#$ lol there was a bar in my town named dilligafs!
Catatonic
Nine Lives
Not minimum wage but they do have high turnover. It is a very difficult job dealing with customers ... not something I would want to do.
I know some of them make over $15 an hour and they start several dollars above minimum wage.
They have to deal with irate customers like Dilli had several times a day on average and be polite to them even though they are wrong 90% of the time and jerks all the time.
The CSRs do not collect 1Zs other than return packages. It is time consuming and serves no purpose except for really stupid people calling UPS with FedEx packages.
In regards to the "Air" displayed in the DIAD and ODS - the CSR selects the actual service level but the mapping process extracting from the order database changes it to either Ground or AIR. This is based on older, retired legacy pickup systems that had only "Air", "Ground" or "Intl".
Big Babooba
Well-Known Member
Who doesn't lick the middle of an Oreo first?
I don't. He wouldn't let me if I tried.
Catatonic
Nine Lives
Don't try it, that cat'll bite ya.
bigbrownhen
Well-Known Member
Very funny BB! 
brownmonster
Man of Great Wisdom
Oh the comments I could make if so inclined.
cachsux
Wah
You flip them on their back and rub their tummy and it lulls them into complacency.
Oh wait, thats alligators....................................and blondes.
DS
Fenderbender
good post diili...I'm in the city,and don't have to deal with 4PM air drops.I do however often have to get my air picked up at 8:00pm
and the system often sends me oncalls for 1 pkg that is actually 97 pkgs.
When I call the driver hotline to expedite a brokerage fee dispute,I get some chick in South America
taking the persons visa number over the phone.
Your idea is simple and relevant.
But your little corner of the world is low priority.
Maybe some genius is busy changing brown to green.
I give up.
and the system often sends me oncalls for 1 pkg that is actually 97 pkgs.
When I call the driver hotline to expedite a brokerage fee dispute,I get some chick in South America
taking the persons visa number over the phone.
Your idea is simple and relevant.
But your little corner of the world is low priority.
Maybe some genius is busy changing brown to green.
I give up.
dilligaf
IN VINO VERITAS
With all the upgrades and all the new programs and telematics and ODSe and and all the other crap coming down the pike, this needs to be fixed. NOW!!!!
All I can do is shake my head and think, "WHY?!?!?". I don't understand.
cachsux
Wah
"This is a great idea! Oh wait. Is says here it was submitted by a lowly hourly serf. ( sounds of paper being fed into shredder)"
barnyard
KTM rider
As to part 1 = if the customer is too stupid to figure out which number to call, then they should have to spend the $12. Their mistake, not ours.
part 2 = the telephone CSR folks are obviously not smart. Asking them to do 1 more task may be the thing that pushes them over the edge or disqualifies them for the job. When my customers ask me, I tell them to access us via the web. I explain that they are waaaay smarter than anyone they will get over the phone. If they really need to talk to someone, I give them the center phone number.
part 2 = the telephone CSR folks are obviously not smart. Asking them to do 1 more task may be the thing that pushes them over the edge or disqualifies them for the job. When my customers ask me, I tell them to access us via the web. I explain that they are waaaay smarter than anyone they will get over the phone. If they really need to talk to someone, I give them the center phone number.
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