dannyboy
From the promised LAND
This last week I had one of my suppliers (Brett) drive two hours to the UPS facility to ship me four boxes. When they were told the contents, live plants, the UPS clerk refused to take them. My customer called me and I talked to the clerk, who informed me that UPS never takes anything live into their system, and she would not be taking my shipment from my customer.
Well, not to be one to shrink from a challenge, I called atlanta. I politely explained my situation and gave the guy the phone number directly into the centers customer counter, and he informed me it would be taken care of right away. Two minutes later, Brett calls back and says I dont know who or what you said but her phone rang, and within a minute or two the packages were taken by the clerk with a thankyou and come back.
Now, my question is this. Why do I as a customer have to bitch to atlanta to get my packages shipped from Houston to here? I understand there are some things we can not take. But some lousy water plants? Give me a break.
BTW, UPS got them here, all on the same day, in one piece. From Houston TX to East Tennessee ground in two days.......Its no wonder we are considered leaders in the industry.
But we have to get the lazy bums that are turning away volume out of our system. We cant afford them anymore.
d
Well, not to be one to shrink from a challenge, I called atlanta. I politely explained my situation and gave the guy the phone number directly into the centers customer counter, and he informed me it would be taken care of right away. Two minutes later, Brett calls back and says I dont know who or what you said but her phone rang, and within a minute or two the packages were taken by the clerk with a thankyou and come back.
Now, my question is this. Why do I as a customer have to bitch to atlanta to get my packages shipped from Houston to here? I understand there are some things we can not take. But some lousy water plants? Give me a break.
BTW, UPS got them here, all on the same day, in one piece. From Houston TX to East Tennessee ground in two days.......Its no wonder we are considered leaders in the industry.
But we have to get the lazy bums that are turning away volume out of our system. We cant afford them anymore.
d