Online Shoppers Want Predictability More Than Speed, UPS Capital Says

cheryl

I started this.
Staff member

Online Shoppers Want Predictability More Than Speed, UPS Capital Says - Supply Chain Brain

See it, buy it, when do I get it?

We’re all familiar with consumers’ need for speedy delivery, as companies like DoorDash Inc., Uber Technologies Inc., Gorillas Technologies GmbH and others vie to ship items to customers in record time. (For many, it’s still a money-losing venture.)

But new research shows shoppers are looking for something else in their delivery options: a more customized experience.

Nearly 70% of consumers are willing to pay for services that would provide enhanced personalization, according to a report from UPS Capital. These services include allowing shoppers to dictate arrival timelines, track packages in real-time, purchase insurance to ensure packages arrive safely and more. They’re also worried about missing and damaged packages, and they’re seeking more control and choices when it comes to the post-purchase experience.
 
Top