Oz Nelson Passed

[over9five]

Remembering former CEO Oz Nelson

A message from UPS CEO Carol B. Tomé: Remembering former CEO Oz Nelson

about.ups.com

 

[BrownMonk]

He probably had a heart attack after seeing what Tome' has done to the company. At least Oz cared about service, these clowns only care about profit.

 

[burrheadd]

Was his nickname “The Wizard”

 

[bottomups]

He probably had a heart attack after seeing what Tome' has done to the company. At least Oz cared about service, these clowns only care about profit.

Don't all companies care about profits?

 

[RetiredIE]

He actually held an elevator for me as CEO (him, not me). He seemed like a good, personable dude.

 

[Over70irregs]

AI is our CEO now…..

 

[worldwide]

He probably had a heart attack after seeing what Tome' has done to the company. At least Oz cared about service, these clowns only care about profit.

What CEO, as well as the executive leadership, doesn't care about profit? If they don't care, they shouldn't be CEO.

 

[allahuakbar]

Sucks 2 suck

 

[govols019]

Don't all companies care about profits?

It IS possible to care about more than one thing at a time.

 

[RetiredIE]

Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.

 

[oldngray]

Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.

Deferred delivery ended up being used as little more than a dispatch tool.

 

[qdg2]

Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.

Finally.

 

[BigUnionGuy]

 

[DELACROIX]

Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.

I was there in the 90’s, we had a part time supervisor get fired for leaving a NDA letter in a sort cage…times have sure changed..

 

[worldwide]

View attachment 424987

DIAD 1 was great for keeping dogs at bay. Who still has the silver metal clasp that was used to hold the paper delivery records to the clipboard as well as cut off the NDA/2DA tags shown in the picture? Write the time of delivery and name of consignee on the tags and hand in a fist-full of them back at the center for someone to key enter into the basic tracking system (that I think Oz put into place).

 

[pkgdriver]

DIAD 1 was great for keeping dogs at bay. Who still has the silver metal clasp that was used to hold the paper delivery records to the clipboard as well as cut off the NDA/2DA tags shown in the picture? Write the time of delivery and name of consignee on the tags and hand in a fist-full of them back at the center for someone to key enter into the basic tracking system (that I think Oz put into place).

 

[govols019]

I want my red stylus back!!!

 

[pkgdriver]

For the right price it could be yours.

 

[Thebrownblob]

View attachment 425098
For the right price it could be yours.

Yep, I remember those old stylus

 

[UnionStrong]

Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.

Started 1990. It was very different.