Oz Nelson Passed

RetiredIE

RetiredIE

Retirement is VASTLY underrated
Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.
 
oldngray

oldngray

nowhere special
RetiredIE said:
Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.
Click to expand...
Deferred delivery ended up being used as little more than a dispatch tool.
 
Q

qdg2

Well-Known Member
RetiredIE said:
Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.
Click to expand...
Finally.
 
BigUnionGuy

BigUnionGuy

Got the T-Shirt
1681208815556.png
 
DELACROIX

DELACROIX

In the Spirit of Honore' Daumier
RetiredIE said:
Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.
Click to expand...

I was there in the 90’s, we had a part time supervisor get fired for leaving a NDA letter in a sort cage…times have sure changed..
 
worldwide

worldwide

Well-Known Member
BigUnionGuy said:
View attachment 424987
Click to expand...
DIAD 1 was great for keeping dogs at bay. Who still has the silver metal clasp that was used to hold the paper delivery records to the clipboard as well as cut off the NDA/2DA tags shown in the picture? Write the time of delivery and name of consignee on the tags and hand in a fist-full of them back at the center for someone to key enter into the basic tracking system (that I think Oz put into place).
 
pkgdriver

pkgdriver

Well-Known Member
worldwide said:
DIAD 1 was great for keeping dogs at bay. Who still has the silver metal clasp that was used to hold the paper delivery records to the clipboard as well as cut off the NDA/2DA tags shown in the picture? Write the time of delivery and name of consignee on the tags and hand in a fist-full of them back at the center for someone to key enter into the basic tracking system (that I think Oz put into place).
Click to expand...
4568FC7B-6014-4C1F-BFE3-A729FDA03D2A.jpeg
 
Last edited:
UnionStrong

UnionStrong

Sorry, but I don’t care anymore.
RetiredIE said:
Most of you folks are too young to remember the Quality project in the 1990s. The goal was to provide perfect service no matter the cost. I am honestly not certain that was the true intent of the project, but that was how it was interpreted by the front line. It was a disaster. It turns out that cost is a component of quality...Go figure.

And residential delivery (being drudged up as deferred delivery). That mess devolved from grouping (based on location) and deferring delivery on specific days to grouping everything and not delivering any of it.

The basic issue with these types of programs is that UPS always puts out new metrics to measure the effort. These metrics are rarely tested or well-thought out and almost always lead to unintended consequences.
Click to expand...
Started 1990. It was very different.
 

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