Cactus
Just telling it like it is
DHL is hardly much of a presence in the US anymore. Not many people would even think about using them since they ceased domestic operations 12 years ago.DHL is pretty competitive for international shipments.
DHL is hardly much of a presence in the US anymore. Not many people would even think about using them since they ceased domestic operations 12 years ago.DHL is pretty competitive for international shipments.
That makes sense. There's so many extenuating circumstances for why a delivery could be late. There really aren't many acceptable ones in the customer's eyes for why a pickup driver can't make it to them on time.Actually, FedEx management has always said that ontime pickups are more important than ontime deliveries.
Except that 0800 close when you were dispatched at 0810.That makes sense. There's so many extenuating circumstances for why a delivery could be late. There really aren't many acceptable ones in the customer's eyes for why a pickup driver can't make it to them on time.
My favorite response: You have 3 minutes, and the clock is ticking!I misspoke in my original post. The customer uttered the three magic words any courier pressed for time wants to hear: Can you wait?
They're the world's biggest shipper. Hard to break into the U.S. market, but they lead just about everywhere else.DHL is hardly much of a presence in the US anymore. Not many people would even think about using them since they ceased domestic operations 12 years ago.
My favorite response: You have 3 minutes, and the clock is ticking!
I always would think to ask the mailman to wait two or three minutes while you run back in the house and see where he is when you return. No one would actually ask that, so why do customers think it's different for us?I have had more than a few customers, both regular and on calls, express astonishment when I told them that no, I cannot wait two minutes. They seem incapable of seeing the big picture of what happens if I wait a few minutes for several customers.