The change in the company servicing the awards program will require that you wait for your certificate before you can browse/place your order as you have to input an 11 digit number (not your employee ID) to see if you are eligible for the award. In the past, if you were within a few weeks of receiving your award, you could actually go online, input your employee ID and browse/place your order. I actually did this for my last safe driving award and I am glad that I did because they were 2 months late in presenting the award to me. My center manager apologized and I told him not to worry as I had received my gift 2 months ago.