Severe Service Failure Investigation?

[hurricanegunner]

You did nothing wrong. You did exactly what you should have done and put the ball back into their lap. They screwed up, not you. Now they are in hot water and they are desperate to find a way to blame you for it. If they can blame you for it, the heat will be off of them. Make sure you have a union steward for this meeting and tell him prior to the meeting exactly what happened. Management may have already told the steward that you missed a pick up, and that is not what happened.

 

[over9five]

This is all very easy (tho the OP didn't answer this):

Did he accept the OCA?

If he did NOT, and the center never sent it back to him, IT IS NOT HIS PROBLEM.

If he accepted it, and punched out with it still in his board, he's got a big problem.

 

[dilligaf]

This is all very easy (tho the OP didn't answer this):

Did he accept the OCA?

If he did NOT, and the center never sent it back to him, IT IS NOT HIS PROBLEM.

If he accepted it, and punched out with it still in his board, he's got a big problem.

Not necessarily. I hear on here a lot how drivers are not allowed to refuse OCA's. I refuse them all the time if they aren't mine but if his center makes them accept OCA's or any ODS pickup then he did what he was supposed to do. The fault still goes back to the center.

 

[dilligaf]

And if there was an active pickup still in the diad he would not have been able to punch out with out closing out that pick up. Don't know if he closed it as NR.

 

[grgrcr88]

The better question is, if this was such a hugely important package, why would everyone leave without getting it taken care of in one way or another, either another phone call to UPS or taking it to the UPS facility. I do understand that UPS dropped the ball, but come on folks, surely someone realized before they went home for the day that the package was still there.

 

[grgrcr88]

The better question is, if this was such a hugely important package, why would everyone leave without getting it taken care of in one way or another, either another phone call to UPS or taking it to the UPS facility. I do understand that UPS dropped the ball, but come on folks, surely someone realized before they went home for the day that the package was still there.

Sorry BigBrownHen, I didn't read all the posts before I replied, seems great minds think alike!!

 

[bigbrownhen]

Its easier to blame the UPS driver than admit they dropped their own ball. There is some backside covering going on at that company as well.

 

[T Princess Local 866]

We should have done an sonic air. We have sonic air where we can get packages del the same day all over the world. We just have to pick it up by a certain time to get it to parts of the world. As for PU and del in the USA I am sure sonic could have done it at that time. I also feel the OMS dropped the ball. They are specialist at UPS.

 

[JonFrum]

We should have done an sonic air. We have sonic air where we can get packages del the same day all over the world. We just have to pick it up by a certain time to get it to parts of the world. As for PU and del in the USA I am sure sonic could have done it at that time. I also feel the OMS dropped the ball. They are specialist at UPS.

That's what I said.

UPS Sonic Air is now called UPS Express Critical.
http://www.upsexpresscritical.com/customer/index.jsp

 

[SWORDFISH]

This is all very easy (tho the OP didn't answer this):

Did he accept the OCA?

If he did NOT, and the center never sent it back to him, IT IS NOT HIS PROBLEM.

If he accepted it, and punched out with it still in his board, he's got a big problem.

He went to the pick up an they werent ready so he ha to have accepted it.