Telematics vs. Human Beings

Discussion in 'UPS Discussions' started by Number24, Oct 4, 2016.

  1. Number24

    Number24 #24

    UPS Driver - My On Road Sup asked:

    "Why were you at that bulk stop for 18 minutes when the computer says that you should of been done in 10 minutes?"

    ... Really.
  2. Monkey Butt

    Monkey Butt Obscured by Mirrors Staff Member

    Be strong!
    Humans are the Telematics.
    We are all Telematic.
    You are a Telemate!
  3. Wally

    Wally Hailing from Parts Unknown.

    Always answer like you have zero idea of what they are talking about.
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    1BROWNWRENCH Amateur Malthusian

    I answer those sort of questions all the time lately when it comes to my time card vs arbitrary and obsolete AIS book times.

    1BROWNWRENCH Amateur Malthusian

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  6. sailfish

    sailfish Having way too much fun.

    Just tell him you don't know. You just wanted to get all the slow out of your system at that one stop so you could be really fast the rest of the day.
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  7. MyTripisCut

    MyTripisCut Director of Shenanigans

    You were looking for a package? C'mon man, you can't think of a reason to get held up at a stop? Diad had an unexpected restart........had to take a leak......couldn't find anyone to sign.......another truck was parked on the dock......... Come on!!!
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  8. sailfish

    sailfish Having way too much fun.

    And God. How do you look at someone with a straight face and ask them something like this? I'd never be able to take myself seriously if I were in management. Well, even less than I do already.
  9. Indecisi0n

    Indecisi0n Well-Known Member

    Well, answer the question.
  10. Richard Harrow

    Richard Harrow Deplorable.

    "I don't recall".

    Conversely, ever notice why you aren't asked "why did you drive 32 miles when the computer said you should've driven 38?"
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  11. 3 done 3 to go

    3 done 3 to go In control of my own destiny

    Got caught up at the cattle crossing the road. Can't you see it from your satellite? D*

    1BROWNWRENCH Amateur Malthusian

    Faulty RR crossing barrier.
  13. scooby0048

    scooby0048 This page left intentionally blank

    ..because I was...
  14. KOG72

    KOG72 Well-Known Member

    Sh** Happens!!!!!!
  15. clean hairy

    clean hairy Well-Known Member

    "Please have the Computer demonstrate how the work could be done in the timeframe it indicated"
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  16. Cementups

    Cementups Box Monkey

    My old center manager asked me one day why I was at a particular stop for over 10 minutes (yet I run under everyday). I explained to him that the customer was trying to ship a package through our website and didn't know how so I was walking her through it. He told me, "tell her to call the 1-800 number, you don't have time for that."
    I told him, "That's not going to happen. I was hired by United Parcel SERVICE. Note the keyword Service. Not UPS. Service means taking those extra minutes and helping a customer out. Especially when you are telling us everyday to 'sell the business' and get sales leads. So what happens here in your scenario is I tell her to call the 1-800 number and then 5 minutes later the FedEx guy walks in the door and helps her ship her package through them and now we just lost a customer because I 'didn't have time for her.' I'm not sure if they taught you this in your business class but if you make one person happy, you've potentially made 10 happy but if you piss 1 person off, you've potentially :censored2: 100 people off."
    He gave me a stunned quiet look for about 10 seconds and said, "ok, just try and keep it to a minimum." LOL.
  17. "Im.going as fast as I can as safely as I can"
  18. rod

    rod retired and happy

    "because I've had too many people asking me stupid questions" -------then look him in the eye and smile
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  19. 1989

    1989 Well-Known Member

    I never have their answers. I tell them if they give me their numbers before I leave, I can write notes and give you the answers. Then I tell them have someone else do what I do.
  20. calcio56

    calcio56 Active Member

    "Was that too long?"