The Package from Hell??????

Discussion in 'UPS Discussions' started by zrwhat, Jul 7, 2011.

  1. zrwhat

    zrwhat New Member

    Ok purchased a golf club on Ebay back on the 17th of June, of course the seller didn't get it shipped until the 24th but needless to say the package has still not arrived from Texas to Indiana.

    If you track the package it shows that it has bounced between Mesquite, TX and Indianapolis 3 times now. After talking with UPS on 6 or 7 different occasions I finally got a supervisor that said once it gets back in Indianapolis that I should call back into customer service and request a supervisor. Then I was supposed to ask them to contact Indianapolis and request them to locate the package, they believe it is double labeled.

    So this morning the package is shown to be in Indianapolis so I call customer service and they talk with their supervisor but again are unwilling to help. I tell them that they need to contact Indianapolis and locate the package, so they give in and place the call. Evidently the trailer has never arrived in Indianapolis even though the tracking information online shows that it has been scanned. I question this and they tell me that what is shown online is a virtual scan and that under normal conditions the package should have been scanned into Indianapolis but it physically never was? The last physical scan was in Mesquite on 7/5. What a cluster F$*&.

    So now our only option is to put a tracer on the package, which since I am not the shipper I cannot do. If I didn't have a ton of money into the package already I think I might let it bounce around the system for another month or two. I am sure if I do ever receive the package the club is going to be half as long as it started out.

    Tracking# 1zv347y80365664052
  2. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Here is the updated tracking:

    Wow--I don't think I have ever seen a tracking status like this before. It says you will have it tomorrow but I wouldn't bet on it. I agree that there must be two labels on that package and that is what is causing all of this trouble.

    How did you pay for the club? If you used a credit card I would call the cc company to dispute the charge.

    The blame here lies on the shipper and the pickup driver for not spotting the double labels before the pkg entered the system.
  3. zrwhat

    zrwhat New Member

    Not going to have it tomorrow for sure, it was in Indianapolis the last time when it said delivery on 7/8. So I started the conversation with the UPS agent by asking what the delivery time was from Indianapolis to Northern Indiana (2hr. drive), he said 1 day delivery via ground. I said really, why does it show the package in Indianapolis on 7/1 and not supposed to be delivered until 7/8? He says well that's because the package is on it's way back to Mesquite and then back to Northern Indiana via Indianapolis (Oh yeah that makes sense).

    I did pay for it with a credit card, and the sender has said they will refund the money once they get the club back. Who knows how long it will take to run the Tracer?
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Call your credit card company and dispute the charge.
  5. menotyou

    menotyou bella amicizia

    Did you call this number #800-742-5877 and demand to speak with the Center or Business Manager?
  6. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    At which center, origin or destination?
  7. menotyou

    menotyou bella amicizia

    Any of the ones who are sending this package in circles.
  8. rod

    rod retired and happy

    the package that never returns:

  9. whiskey

    whiskey New Member

    Not that it matters, but what kind on golf club was it? The longer it is in the system, the better your chances are of getting the shaft.
  10. robot

    robot Large Member

    I think the problem is because it's going through Mesquite. That hub is a cluster...
  11. zrwhat

    zrwhat New Member

    An expensive one unfortunately!
  12. raceanoncr

    raceanoncr Well-Known Member

    If it's a Callaway, I had it diverted here. So there!
  13. zrwhat

    zrwhat New Member

    It is a Callaway, let me know how it works.
  14. bluehdmc

    bluehdmc Well-Known Member

    If you bought in on ebay then you should have paid by paypal, the sender might say they will refund the money once they get the club back but that's not really true. He's the seller, it's really his problem that you haven't received it yet. I think you have 45 days to open a dispute on paypal but don't take my word for it, check with paypal. I'm sure the seller would rather have you recieve the club. Since he's the shipper he has to put the claim in with UPS.
  15. Mr. 7

    Mr. 7 The monkey on the left.

    I'd put an ebay claim in Now.
  16. Backlasher

    Backlasher Stronger, Faster, Browner

    Virtual scan, Lol. Can I do a virtual scan for friday's route today and clean my route tonight???
  17. Backlasher

    Backlasher Stronger, Faster, Browner

    Shipper screwed up on the double label. how do we know which one to use and which one to use. Sure the driver doing the pick up should of spotted it but if it's a bulk pick up he ain't going to check every package when management doesn't give us the time to do so. bulk pick up is loaded A.S.A.P.

    Attention shippers and Resi doing a return. KINDLY place new label over old label or remove old label unless you want a package ping pong contest.

    Stupid is as stupid does.

    P.S. I'm sorry for recipient. I hope it all works out. Call which ever center it's currently at and demand a suppervisor straighten it out. Have em locate package and remove the other label and get the piece processed correctly. Blam should be on shipper though.
  18. SnaggyCrab

    SnaggyCrab New Member

    The label might have come off and stuck to another box or another label stuck to your box. If I scan a double labeled package, the old one won't work.
  19. zrwhat

    zrwhat New Member

    Holy :censored2:, the package is out for delivery. Won't hold my breath until it is actually at my door step.

    This might be the most expensive 2.6lb package every shipped via Ground, three full round trips from Texas to Indiana. What are the odds the club is actually still 45in long?
  20. cachsux

    cachsux Wah

    Pretty good odds. Now, being 45in and straight is another matter.