To Customers / recipients of packages: where is your house number ???

[gman042]

Neat trick.....if there is a phone number on the package yet noone is home to verify the correct address. Call the number. If the phone rings on the other side of the door you are standing at, then you are at the right place.

 

[HomeDelivery]

Integrity issue.

not with HD... if it's a weekday, we should have that option to code it a 04. if it's a Saturday, we have a code 11 (business closed on saturday)...

in which this stuff should be transferred to Ground for a Monday attempt instead of just waiting until Tuesday for Home Delivery to attempt it again

 

[HomeDelivery]

Neat trick.....if there is a phone number on the package yet noone is home to verify the correct address. Call the number. If the phone rings on the other side of the door you are standing at, then you are at the right place.

this will only work if my cellphone has bars; some of these rural routes that I cover doesn't have squat when it comes to cellphone signals... that's the only time i have to code it a 03

 

[bbsam]

not with HD... if it's a weekday, we should have that option to code it a 04. if it's a Saturday, we have a code 11 (business closed on saturday)...

in which this stuff should be transferred to Ground for a Monday attempt instead of just waiting until Tuesday for Home Delivery to attempt it again

Yeah, I've seen alot of "11" codes on Monday...going to McDonalds, malls, gas stations, etc. Pathetic.

 

[Cactus]

Yeah, I've seen alot of "11" codes on Monday...going to McDonalds, malls, gas stations, etc. Pathetic.

Well you get what you (don't) pay for.

 

[UpstateNYUPSer(Ret)]

Yeah, I've seen alot of "11" codes on Monday...going to McDonalds, malls, gas stations, etc. Pathetic.

Well you get what you (don't) pay for.

We have a couple of cover drivers who we call "NSS/NSN" and "NI1", respectively. NSS is No Such Street, NSN is No Such Number and NI1 is Not In 1. These guys are basically blowing off stops, usually chasers, by claiming that the street doesn't exist or that there is no such number or that the consignee was not home. These pkgs are then brought to the PM clerk who normally just puts them back out for delivery with no action taken as she knows how these guys operate. The bid driver then has to deal with the customer asking why their pkg was delayed.

 

[Mr. 7]

The bid driver then has to deal with the customer asking why their pkg was delayed.

My answer: "I don't know. This is the first time I've had this package".

 

[UpstateNYUPSer(Ret)]

My answer: "I don't know. This is the first time I've had this package".

My answer: "This is the phone number to our center. Ask for Goose."

 

[Mr. 7]

My answer: "This is the phone number to our center. Ask for Seymour Buns."

 

[CJinx]

Wow! I wasn't aware that 04's hurt you guys too. Might explain why I never see that code on the Home Delivery side (I work in a colo). Learn something new every day. Does it hurt Ground as well?

As for trying to explain to a customer why their package is late; I just tell them what the driver is attempting to tell me by what they scanned, regardless of it was a BS scan or not ("You're telling me he couldn't find Main st?"). Good times.

 

[bbsam]

Well you get what you (don't) pay for.

for some reason our HE seems to think they are not to deliver to businesses.