Wish I could trust any people at work, but bottom line, you are your own final line of defense. Don't count on anyone to come to your assistance in time of need (and hopefully you will stay out of those types of situations), and keep a log of daily events on your route. That is the only thing that might save you. The Teamster management where I work fight amongst themselves, the UPS management at our center doing no thinking on their own anymore, and the drivers, while all nice individuals, cannot be trusted to "have your back" when it counts. Sad, but true. Isn't it this way at most jobs these days? I don't think UPS is any different than other big corporations. We are just a number that they wish could be easily replaced. Unfortunately for them, the contract makes that a little more difficult. And I really am a "glass half full" type of person, I just understand the realities of the workplace and accept it for what it is.