LTFedExer
Well-Known Member
I think he meant the Customer Service center (1800 #), not CSA's.Well, if most of the CSAs around the country are as seemingly dumb as the ones I see on Frontline videos, we've already dug our grave.
I think he meant the Customer Service center (1800 #), not CSA's.Well, if most of the CSAs around the country are as seemingly dumb as the ones I see on Frontline videos, we've already dug our grave.
I had to have a CSA do some work on a package recently and got a real earful from the 1-year employee,who was none too happy with FedEx. Originally thrilled to get a job with FedEx, it didn't take long for reality to hit home. Here are a few of her "issues":
1. No retirement plan Who thinks they are going to be able to retire anyway? I'll be working til I die unless I hit the lottery
2. Pressured to work FT hours and be "flexible", even though she's PT and a new Mom. Our PTimers are definitely pressured to work. They were also told recently that Fedex is their primary employer. Like the FTimer's they can't use the "I have to go to my other job excuse." I am in a At-Will state.
3. Pay progression. This woman is very knowledgable, degreed, and excellent with customers. In other words, exactly who you would want as a CSA. It pisses her off to be making far less than everyone else, even though she does just as good a job. Sound familiar? At least she realizes this only a year in. Station CSA's do not make a decent wage for what they do. Hopefully she will make Sr CSA and get a bump up or think about going to the nearest ramp.
4. Incompetent/lying Management. She couldn't believe how poorly most managers were organized, how they consistently lied to both customers and employees, and their general incompetence. She was especially upset with the CSA Manager, who was worthless. The good managers took the buyout. They are in the same boat we are, do what you are told or there's the door. They start out wanting to be an excellent manager but they soon realize it flies in the face of everything Fedex is now.
5. Tuition Refund. This is a new one, but apparently the company has tightened-up Tuition Refund to the point that it's unusable for many employees. The CSA didn't specify why she had been denied, just that the company wouldn't pay for night classes that directly pertained to her job. I understand now that the manager actually has to check the course syllabus to make sure the course meets the person's job, check their major and to check the grades after the semester. It used to be anything undergrad was approved because it was leading to a BS or BA but that's not the case anymore. If you are majoring in Science to become a vet it's not going to cut the mustard. One of our cargo handlers had to go through this, i will ask him for more details.
6. Crap Insurance. She didn't like CIGNA, and had already had problems with Anthem/Blue Cross over a trip to the specialist. Guess what? Request denied, after many minutes on the phone getting the runaround from Anthem. We are one the states that kept Cigna. But the by-mail prescription has changed.
7. Dealing with incompetent Customer Service employees from throughout the FedEx system. Yup. Folks barely do their job, they are infamous for not updating traces and just dropping customers in to the station. This is even more frustrating for the customer who has to explain all over again what the problem is. No trace so the CSA can't backtrack and get the CSA in trouble. Purple Promise my butt.
Anyway, I ran out of time and had to hit the road. I didn't solicit her opinion, and didn't offer my own...I just listened. Amazing.
CSA has always been one of the worst jobs here. Quite a few of them just get by on doing the minimum. Just like couriers, but at least we get to escape the BS for a while when we go on the road.
When I was PT, there were 7 open PM routes and plenty of P2 if I wanted it.. I NEVER did a PM route and OCCASIONALLY did some P2 at MY discretion. I did hear my manager mumble once that I want to be FT, yet won't work the hours. I replied that if he wants me to work those hours, make me FT. The 1st 3 weeks I was FT, I worked 58, 55 and 54 hours without a word.I like the new terminology for part-timers you mentioned. It sounds like another way to get FT flexibility, but only pay PT hours and benefits. This would probably be fertile ground for a class action suit, because if they are demanding FT allegiance and commitment, FedEx is essentially requiring them to be FT employees. PT is just that..."part time". A typical Express ploy that most will fall for because they won't take a stand.
This is what I tell new PT couriers who are pressured to work and don't want to. Just ask your manager, " Are you offering me a FT position?". That usually shuts them up fast. If they want to work extra hours, that's fine, but requiring a commitment over and above PT hours is just begging for a lawsuit.
Just send it to all the terminals eventually you will find me.. LOLAs a matter of fact, I probably could. Just need to know what terminal you're at.
8 hours? 8 hour days ended shortly after Reagan took office. What kind of fantasy land are you living in?
bbsam did you hear about the UPS supervisors that took UPS to court for getting a salary but always working far more than 8 hours?
Who do you think won? The supervisor's won and the judge said basically when you hire someone into a salaried position that a salary is based on 8 hours a day 40 a week. If you hire them knowing fully well that they will be working more than 8 hours a day then they are entitled to OT because the pay dosent match the hours worked and you knew when you hired them they would be working far more that what you were paying them for. Sounds alot like Ground dosent it.
Might want to look deeper into that. I think the rules are different for drivers and as long as it doesn't fall below minimum wage for 70 hours, you are without a case.
Not meant to be an incentive. Just the limit of the law.
Legally working someone 70 hrs at minimum wage is some limit. By the way, it's odd that you claim to be sympathetic to liberal causes but participate in the exploitation of workers. Better you than them, eh?
Nope not really without a case it comes down to you the employer hiring people on salaries paying 40 a week knowing fully well that the job runs longer thats was their gripe and they won. I am not sure where you are but I know I live in a overtime state. So either way it would be intresting to see the outcome of this issue.Might want to look deeper into that. I think the rules are different for drivers and as long as it doesn't fall below minimum wage for 70 hours, you are without a case.
They may have been told that but it's not true. FedEx doesn't consider themselves the primary employer for PT employees. Policy even says so.2. Pressured to work FT hours and be "flexible", even though she's PT and a new Mom. Our PTimers are definitely pressured to work. They were also told recently that Fedex is their primary employer. Like the FTimer's they can't use the "I have to go to my other job excuse." I am in a At-Will state.
5. Tuition Refund. This is a new one, but apparently the company has tightened-up Tuition Refund to the point that it's unusable for many employees. The CSA didn't specify why she had been denied, just that the company wouldn't pay for night classes that directly pertained to her job. I understand now that the manager actually has to check the course syllabus to make sure the course meets the person's job, check their major and to check the grades after the semester. It used to be anything undergrad was approved because it was leading to a BS or BA but that's not the case anymore. If you are majoring in Science to become a vet it's not going to cut the mustard. One of our cargo handlers had to go through this, i will ask him for more details.
Just go to keyword "Tuition" and you can read/print the entire tuition refund packet/policy if you aren't sure and want it in print.
Let me point out the obvious. It's quite clear that most managers don't understand the policy, much like they don't understand (or choose to ignore) other policies.