UPS announces strategic priorities, targets - The Peninsula
UPS recently hosted its investor and analyst conference where the company highlighted priorities for its Customer First, People Led, Innovation Driven strategy, and discussed targeted areas of growth which include small and medium-sized businesses, healthcare and international. During the event, the company also announced its 2023 financial targets and discussed newly established ESG targets.
The company’s Customer First strategy strives to provide the best digital experience powered by its global smart logistics network. The company will showcase the actions it is taking to make it simpler and more helpful to do business with UPS. Customer First focuses on removing friction when doing business with UPS, as measured by gains in Net Promoter Score, or NPS. The company has targeted a 2023 NPS score of 50 or higher.
The company discussed the measures it is taking to improve the employee experience and increase the likelihood that an employee recommends UPS as a great place to work. The company has established a 2023 “likelihood to recommend” target of 80 percent or higher. By highlighting technology and productivity initiatives, the company addressed its approach to creating shareowner value by delivering consistently higher returns on invested capital, as well as returns to shareowners through dividends and share repurchases.
UPS recently hosted its investor and analyst conference where the company highlighted priorities for its Customer First, People Led, Innovation Driven strategy, and discussed targeted areas of growth which include small and medium-sized businesses, healthcare and international. During the event, the company also announced its 2023 financial targets and discussed newly established ESG targets.
The company’s Customer First strategy strives to provide the best digital experience powered by its global smart logistics network. The company will showcase the actions it is taking to make it simpler and more helpful to do business with UPS. Customer First focuses on removing friction when doing business with UPS, as measured by gains in Net Promoter Score, or NPS. The company has targeted a 2023 NPS score of 50 or higher.
The company discussed the measures it is taking to improve the employee experience and increase the likelihood that an employee recommends UPS as a great place to work. The company has established a 2023 “likelihood to recommend” target of 80 percent or higher. By highlighting technology and productivity initiatives, the company addressed its approach to creating shareowner value by delivering consistently higher returns on invested capital, as well as returns to shareowners through dividends and share repurchases.