UPS overgoods/lost items assistance

[Cmjb13]

Hello,

I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this.

I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package.

The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell)

I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address.

The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace.

I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree

06/29/2023 1:00 P.M.	Delivered DELIVERED Eagan, MN, US
06/29/2023 9:09 A.M.	Out for Delivery Out For Delivery Today Eagan, MN, United States
06/29/2023 4:20 A.M.	On the Way Processing at UPS Facility Eagan, MN, United States
06/28/2023 11:29 P.M.	Arrived at Facility Eagan, MN, United States
06/28/2023 8:13 A.M.	Departed from Facility Hodgkins, IL, United States
06/28/2023 5:51 A.M.	Arrived at Facility Hodgkins, IL, United States
06/27/2023 2:50 A.M.	Departed from Facility Secaucus, NJ, United States
06/27/2023 12:26 A.M.	Origin Scan

I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick.

Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located?

I truly appreciate any assistance that can be helpful.

Thank you in advance

 

[Brisket]

From the (edit) second post:


Customers
Q Can you help me with...
A This site is not an official UPS site and is only intended for employees. If you have questions or issues as a customer, please click here for helpful resources:

 

[Cowboy Mac]

Hello,

I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this.

I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package.

The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell)

I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address.

The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace.

I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree

06/29/2023 1:00 P.M.	Delivered DELIVERED Eagan, MN, US
06/29/2023 9:09 A.M.	Out for Delivery Out For Delivery Today Eagan, MN, United States
06/29/2023 4:20 A.M.	On the Way Processing at UPS Facility Eagan, MN, United States
06/28/2023 11:29 P.M.	Arrived at Facility Eagan, MN, United States
06/28/2023 8:13 A.M.	Departed from Facility Hodgkins, IL, United States
06/28/2023 5:51 A.M.	Arrived at Facility Hodgkins, IL, United States
06/27/2023 2:50 A.M.	Departed from Facility Secaucus, NJ, United States
06/27/2023 12:26 A.M.	Origin Scan

I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick.

Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located?

I truly appreciate any assistance that can be helpful.

Thank you in advance

The package probably got damaged. I would probably call 1-800-PICK-UPS. Helping…

 

[PreTrippin’]

Hello,

I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this.

I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package.

The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell)

I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address.

The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace.

I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree

06/29/2023 1:00 P.M.	Delivered DELIVERED Eagan, MN, US
06/29/2023 9:09 A.M.	Out for Delivery Out For Delivery Today Eagan, MN, United States
06/29/2023 4:20 A.M.	On the Way Processing at UPS Facility Eagan, MN, United States
06/28/2023 11:29 P.M.	Arrived at Facility Eagan, MN, United States
06/28/2023 8:13 A.M.	Departed from Facility Hodgkins, IL, United States
06/28/2023 5:51 A.M.	Arrived at Facility Hodgkins, IL, United States
06/27/2023 2:50 A.M.	Departed from Facility Secaucus, NJ, United States
06/27/2023 12:26 A.M.	Origin Scan

I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick.

Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located?

I truly appreciate any assistance that can be helpful.

Thank you in advance

You picked the absolute best time to post this. We are all drunk because we were all hungover because we were all ripped last night. Ain’t nobody gonna scale that wall of text.

 

[Cowboy Mac]

You picked the absolute best time to post this. We are all drunk because we were all hungover because we were all ripped last night. Ain’t nobody gonna scale that wall of text.

Damn right. We’re pretty much all current or retired drivers here and a few corporate spies as well. If it ain’t on my truck I don’t know about it.

 

[Operational needs]

@Turdferguson will be happy to help. He’s #1 in customer service.

 

[Turdferguson]

Hello,

I have an issue maybe someone can assist me with. I’ll say that in 25 years of shipping with various carriers, I have never experienced anything like this.

I shipped a package on 6/26 which contained several items including 2 video game pcb boards, 1 Joystick/controller & 2 wiring harnesses. I packaged the items quite well, no different than I’ve packed any other package.

The recipient received only the 2 video game boards damaged in what looks to be a separate thin piece of cardboard or just a portion of the original box (it’s difficult to tell)

I went to a UPS customer service center and explained the whole situation. They believe that the package got damaged on an assembly line/conveyor belt and since only the 2 boards were with my original label, that is what continued on to the recipient. They took a picture of the joystick and the woman there said she would text it to someone who may be able to assist. I also provided them an itemized list of all the contents as well as my cell phone number and email address.

The video games boards are very difficult to replace (not impossible) since they cannot be repaired. However, the joystick is basically impossible to replace.

I’m hopeful that the remaining lost items were sent to some sort of lost and found (ups overgoods?) The transit history is below if it’s helpful to any degree

06/29/2023 1:00 P.M.	Delivered DELIVERED Eagan, MN, US
06/29/2023 9:09 A.M.	Out for Delivery Out For Delivery Today Eagan, MN, United States
06/29/2023 4:20 A.M.	On the Way Processing at UPS Facility Eagan, MN, United States
06/28/2023 11:29 P.M.	Arrived at Facility Eagan, MN, United States
06/28/2023 8:13 A.M.	Departed from Facility Hodgkins, IL, United States
06/28/2023 5:51 A.M.	Arrived at Facility Hodgkins, IL, United States
06/27/2023 2:50 A.M.	Departed from Facility Secaucus, NJ, United States
06/27/2023 12:26 A.M.	Origin Scan

I have insurance on the package and a claim in process, but even if I receive reimbursement, I’d much rather have the joystick.

Does anyone know the best way I can contact the lost and found or overgoods department to see if the joystick can be located?

I truly appreciate any assistance that can be helpful.

Thank you in advance

Check your private messages

 

[MyTripisCut]

Check your private messages

Pervert

 

[IVE GOTTA PACKAGE 4U]

Check your private messages

Settle down homo

 

[No1 Special]

You ain't getting your weed back.

 

[Thebrownblob]

You ain't getting your weed back.

We will send @burrheadd to investigate

 

[burrheadd]

We will send @burrheadd to investigate

After a thorough investigation it has been determined your weed was set on fire in small amounts

 

[Generic UPS Monkey]

Your packaging has to be pristine in order to survive UPS.

First it gets picked up by a driver doing pickups at a UPS store/business/access point. Driver's are usually nice to the packages.

Next it goes to an unloader at the local ups hub. Those guy are low wage and usually go ham on the packages throwing them onto a conveyor as fast as they can.

The conveyor takes it to be loaded into a semi trailer. The loader usually stacks it really compact if the box ends up up too it can usually topple and break when it is unloaded at the next facility.

The semi takes it on a magical UPS journey.

This is probably where your packages gets damaged. Next it gets to a preload hub. Unload tosses boxes on conveyors like wild apes and it gets sorted on conveyor to be on a UPS package car.

A preloader probably sees your package in a lumpy state with holes coming down a conveyor and chucks it into a corner of a package car without even bothering to tape it up with the shipping label upside down.

If I had to guess your missing items is somewhere at the last hub it was at. Call the facility by phone and have them look around the penns and their overgoods area. I think every hub has a customer counter you can call.

 

[UnionStrong]

Unload tosses boxes on conveyors like wild apes and it gets sorted on conveyor to be on a UPS package car.

. But so true

 

[Turdferguson]

Pervert

 

[johnnybgood]

Don't forget the gold bar that you had in the box.

 

[clean hairy]

Turd, if this person showed up at your customer counter would you have done all she claims another counter supposedly did with pics, etc?

 

[Cmjb13]

I reached out to the Overgoods dept (number courtesy of (Mr. Ferguson). I waited 10 days and they initiated a search and could not find anything. I suspect that the search terms they used (I provided them several) did not match the description of the person cataloging the item, but the items may still be there. I understand that overgoods items not claimed are auctioned off.

Does anyone know where someone can look at these auctions?

Thank you

 

[burrheadd]

I reached out to the Overgoods dept (number courtesy of (Mr. Ferguson). I waited 10 days and they initiated a search and could not find anything. I suspect that the search terms they used (I provided them several) did not match the description of the person cataloging the item, but the items may still be there. I understand that overgoods items not claimed are auctioned off.

Does anyone know where someone can look at these auctions?

Thank you

There is no looking at the items you need to be a registered bidder and you are a bidding on the contents of a 40’ trailer
No way to know what’s in them
Auctions are in Atlanta and maybe StLouis not sure on that

 

[burrheadd]

I reached out to the Overgoods dept (number courtesy of (Mr. Ferguson). I waited 10 days and they initiated a search and could not find anything. I suspect that the search terms they used (I provided them several) did not match the description of the person cataloging the item, but the items may still be there. I understand that overgoods items not claimed are auctioned off.

Does anyone know where someone can look at these auctions?

Thank you

(Mr Ferguson) lmao