Here's a nice little anecdote to go along with this:
Recently had one of the super-big regional big-wigs in our center. They went out with the on-roads to one of our bigger shippers in the area. They told the regional how the driver was like family to them, took awesome care of them, was basically someone they couldn't live without. We're talking they laid it on thick for the driver, and rightly so. He's an awesome guy.
So at the PCM, the regional didn't bother to get up in front of us to talk, didn't say anything to us. I did hear that a few of the Suites and Ties went up to the driver, and the district said "Hey, you're doing a great job out there, and we want to recognize you at the PCM for all your hard work and how great you are."
To which the driver replied "Oh, really? Because this schmuck over here has been trying to fire me for the past two weeks, has been harassing me so much I had to file a grievance for harassment for the treatment I've been receiving. So tell me again, why am I getting this??? Because he seems to think quite the opposite of my job performance."
So what did he get? He got a small (not even a full size card) with a small note written in it. No gift card, no invite out to a nice dinner... NOTHING. Just another piece of paper.
Pretty damned sad. This guy helps the company make THOUSANDS per day when he picks up at this business, and he got another piece of paper.
I hope he framed it, and hangs it in his package car.