I go over 9.5 everyday. Several drivers in my center do.
They OJS'd us all to see what we were "doing wrong".
We all came out with the sme result, we all did the job they way we're supposed to, no room for improvememnt when we are doing it by the book.
In my case after determining that my last pickup which could not be closed out until 18:35, they decided that 18:30 is a better time.
I arrive at this pickup at about 18:00, anywhere from 50 -150 packages where I have to go up and down three steps to get to my car. ALso, I was told to scan high values, internationals, ARS etc after 18:35 originally, because if I did it any earlier, it would show me being there too early which my manager didn't want.
So now the rule is to go to the pickup, scan everything that needs to be scanned, load everything and then hit prerecord. Then at 18:30, open the pickup again and scan the end of day. This actually saved me about 10 -15 minutes a day.
Even so, if I leave the pickup at exactly 18:30, it takes 18 minutes to get back to my center and only if I hit every light green. Then I have to unload the airs, give bad adds etc to clerk, restock my smalls bags, bring high values to high value room and then park the car on the opposite side of the building and walk back to the turn in area and then punch out before 18:59. It will never happen since it is impossible to do all that in 11 minutes.
Their solution? At 14:00 when I send my message with stops completed and stops left and my ETA, they determine if another driver can cover my last pick up, and then bring me in earlier.
Either way I win. If I do the complete route, I get overtime in my pocket, if I get off early, I get to eat dinner before it gets dark.
They haven't done anything to me about over 9.5 since they can't.
We have 7 drivers in my area, we all have the same start time except for 1. He starts 10 minutes later. They could give him the pickup and then we'd all be under 9.5, but since his route loses work to fill the other six, he ends up with wacky splits that don't allow him to do that last pick up for me.
All they can do is get my last pick up to be picked up earlier and tha would solve it, but I don't think that will happen.