Business lost due to early pup.

vantexan

Well-Known Member
Correct. But, I'd be the couriers biggest pain in the butt.

Not true. I picked up regulars early all the time. NEVER did dispatch say a word. They don't care, as long as the pickups are made. I did have 2 customers I could NEVER pickup early and 1 stop I picked up 30 minutes before their ready time.

The guy that ran my last rt before I took it over routinely pupped stops early. Called a drop off center to see if they had anything and if not scanned a copy of their barcode in his truck. Got done early enough that he would take freight from other couriers and even run into station's town 35 miles away to do pickup rt a couple of days a week. Volunteered to help with reload and was DG specialist. Worked Saturdays. Mgr loved him because of the great numbers so gave him all he wanted. He grossed $76k the previous year, pretty impressive for the lowest payscale. And he's DEAD. Lost focus for a second and pulled out in front of a semi while on the job. And I was being pressured to perform like him. OLCC's for not maintaining his numbers. Single biggest reason I quit a couple of years earlier than I had planned to. If you are running to impress your mgr you are setting yourself up to fail. So what if you're the best courier ever? I used to be a pretty darn good courier too, running windsprints. Had a director ask to meet me, told me he never heard of a courier who consistently ran his rt at 150%. All I got for my efforts is stuck in super heavy rts that others couldn't handle. And reconfigured after I transferred so that they could. FedEx wants and wants, and they give very little back. If you think you are proving anything think again. Been there, done that. I was raised believing if you worked hard you got rewarded. Working from 0730 in the morning to 2015 at night isn't my idea of a reward, and running like a maniac so that you're allowed to work those hours, like that guy, which is the company's idea of rewarding you, can get you killed. And the company being what it is those kind of hours will go away eventually because they want to eliminate OT. So I hope you aren't under the misconception that you'll get better pay someday because you hustle. And with 2% raises why would you want to work faster and take legitimate money from your own pocket?
 

whenIgetthere

Well-Known Member
No need to. Knowing some of our PTers, 30 to 45 minutes BEFORE the ready time would not surprise me. And to add, a customer shouldn't have to beg to have their packages taken away if they're paying good money.

While running a PUP route about 7 or 8 years ago at my old station, I was running the route the way it had been run for the previous five years or so. The customers were so happy I was getting there in their "old" pick-up windows. There were about 14 or 15 stops with the 1600-1700 window, but the new lady on the route somehow got a bunch of those changed to 1530-1700, 1545-1700 to make it easier on herself. Her customers claimed to me that they had not OK'd these changes. That window was very busy, but the route was the tightest PUP route I ever ran, never more than 1/2 mile from any one stop most of the time. Can a courier do this without falsifying a customers consent?
 

hypo hanna

Well-Known Member
Except at FedEx you are an unemployed zero with chronic work related health issues no income and no insurance. But hey Fred is doing well and knowing that should make you feel better.
 

MrFedEx

Engorged Member
The guy that ran my last rt before I took it over routinely pupped stops early. Called a drop off center to see if they had anything and if not scanned a copy of their barcode in his truck. Got done early enough that he would take freight from other couriers and even run into station's town 35 miles away to do pickup rt a couple of days a week. Volunteered to help with reload and was DG specialist. Worked Saturdays. Mgr loved him because of the great numbers so gave him all he wanted. He grossed $76k the previous year, pretty impressive for the lowest payscale. And he's DEAD. Lost focus for a second and pulled out in front of a semi while on the job. And I was being pressured to perform like him. OLCC's for not maintaining his numbers. Single biggest reason I quit a couple of years earlier than I had planned to. If you are running to impress your mgr you are setting yourself up to fail. So what if you're the best courier ever? I used to be a pretty darn good courier too, running windsprints. Had a director ask to meet me, told me he never heard of a courier who consistently ran his rt at 150%. All I got for my efforts is stuck in super heavy rts that others couldn't handle. And reconfigured after I transferred so that they could. FedEx wants and wants, and they give very little back. If you think you are proving anything think again. Been there, done that. I was raised believing if you worked hard you got rewarded. Working from 0730 in the morning to 2015 at night isn't my idea of a reward, and running like a maniac so that you're allowed to work those hours, like that guy, which is the company's idea of rewarding you, can get you killed. And the company being what it is those kind of hours will go away eventually because they want to eliminate OT. So I hope you aren't under the misconception that you'll get better pay someday because you hustle. And with 2% raises why would you want to work faster and take legitimate money from your own pocket?

Did they retire his number and put a poster on the station wall? This is the "payoff" you get for going above and beyond, and having an excellent work ethic at FedEx will only hurt you in the long-run. As you said, hustling will get you nothing but more work, for the same crap money.
 

hypo hanna

Well-Known Member
While running a PUP route about 7 or 8 years ago at my old station, I was running the route the way it had been run for the previous five years or so. The customers were so happy I was getting there in their "old" pick-up windows. There were about 14 or 15 stops with the 1600-1700 window, but the new lady on the route somehow got a bunch of those changed to 1530-1700, 1545-1700 to make it easier on herself. Her customers claimed to me that they had not OK'd these changes. That window was very busy, but the route was the tightest PUP route I ever ran, never more than 1/2 mile from any one stop most of the time. Can a courier do this without falsifying a customers consent?

​Nope. It is falsification and if the customer wanted to push it, the driver would be in very hot water.
 

vantexan

Well-Known Member
Did they retire his number and put a poster on the station wall? This is the "payoff" you get for going above and beyond, and having an excellent work ethic at FedEx will only hurt you in the long-run. As you said, hustling will get you nothing but more work, for the same crap money.

He was honored along with other former military members for their service. And the mgr left his picture up identifying him as the station's DG specialist. He was a good guy, well thought of. But he was also 3 times divorced, running like crazy to pay child support. No idea why divorced, but I've known a few couriers who lost their spouse due to the crazy hours they worked. FedEx covered the station with outside couriers so that everyone could go to his funeral. Really pissed them off that no member of management above the local ops mgr went.
 

DontThrowPackages

Well-Known Member
​Nope. It is falsification and if the customer wanted to push it, the driver would be in very hot water.
Right but you're under the impression that its still pre-Y2K. Management is turning a blind eye to customer complains about early pups in favor of earlier RTB times. Can any of you remember the days when a customer could ,call and actually, get a hold of your manager asking if the driver could come back to a pup stop? I can. Two stops where I was their between the window and was asked by my manager to go back and "Provide good service" to the customer. I guess what my manager said has taken a back seat to RTB times.
 

hypo hanna

Well-Known Member
Right but you're under the impression that its still pre-Y2K. Management is turning a blind eye to customer complains about early pups in favor of earlier RTB times. Can any of you remember the days when a customer could ,call and actually, get a hold of your manager asking if the driver could come back to a pup stop? I can. Two stops where I was their between the window and was asked by my manager to go back and "Provide good service" to the customer. I guess what my manager said has taken a back seat to RTB times.

Never said it was easy. Fedex puts them through 7 levels of hell to get an issue resolved. Their best shot is to skip through as many offshore call centers ,disgruntled agents ops managers and dispatchers and demand an executives desk in Memphis.
 

DontThrowPackages

Well-Known Member
Right but you're under the impression that its still pre-Y2K. Management is turning a blind eye to customer complains about early pups in favor of earlier RTB times. Can any of you remember the days when a customer could ,call and actually, get a hold of your manager asking if the driver could come back to a pup stop? I can. Two stops where I was their between the window and was asked by my manager to go back and "Provide good service" to the customer. I guess what my manager said has taken a back seat to RTB times.
*there.
 

Doc Sorting Dude

Well-Known Member
Not true. I picked up regulars early all the time. NEVER did dispatch say a word.

That may be in your area but our dispatchers scrutinize your day. Some may be ok with it but your manager will give you crap in the morning when it gets back to him. If I can't make a pup on time I'll let disp know so they can send someone else. We have crr's clearing at different times of the day and can pretty much cover you if you fall behind.

My regulars are very generous this time of year and don't want them to stop showing their appreciation, if you know what I mean.
 
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